The following article troubleshoots in the event that the BR-80 will not connect to the computer.
IF TRANSFERRING AUDIO RECORDINGS TO/FROM A COMPUTER:
- Be sure that the proper procedure is being followed depending on the mode the songs were recorded in (MTR, eBAND or LIVE REC):
http://www.bossus.com/support/knowledge_base/201974259 - Be sure that the SD card being used is compatible:
http://www.bossus.com/support/knowledge_base/201959159
IF RECORDING AUDIO IN REAL-TIME INTO DAW SOFTWARE (AUDIO RECORDING SOFTWARE):
- First set the BR-80's USB mode to "AUDIO":
- Press MENU
- Cursor to "FUNCTION" and press ENTER.
- Cursor to "USB" and press ENTER.
- Use the dial to select "AUDIO" and press ENTER.
- Be sure that the driver for the correct computer operating system has been installed:
https://www.boss.info/us/products/micro_br_br-80/downloads/ - After installing the driver, follow the setup instructions of the DAW audio software for information regarding setting up the software with an audio interface (such as the BR-80). As each manufacturer's software differs from version to version, please refer to the audio software's current manual or that software company's online help for proper audio interface setup procedures.
- Be sure that the sample rate of the audio software being used is 44.1kHz--as this is the sample rate that the BR-80 operates at.
- Install the latest version of the DAW audio software being used.
TROUBLESHOOTING
If the problem continues, the following is troubleshooting information:
- If you're using a power supply, be sure that you're using a BOSS brand PSA-120S or PSA-120T power supply only--3rd party power supplies can cause the unit to not operate properly. If you are using batteries, try using brand new, unused batteries for troubleshooting purposes--Alkaline batteries are recommended.
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Be sure to log on as a user with administrative privileges on your computer.
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Close/turn off system monitoring/anti-virus software when installing the driver--such as the Norton software you have installed. If system monitoring software such as anti-virus programs are installed on your computer, close them while troubleshooting.
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Connect directly to your computer via USB. Do not connect to a USB hub while troubleshooting.
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Be sure that you are connecting to a USB 2.0 port on your computer; or a USB 3.0 port with backwards compatibility. Check the USB 3.0 specifications of your computer to determine if there is complete support for USB backwards compatibility.
- Try a different USB cable.
- Try different USB ports on the computer.
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Try disconnecting the BR-80 from the computer, running the uninstall program that came with the driver download, restarting the computer and then installing:
https://www.boss.info/us/products/micro_br_br-80/downloads/ -
Install the latest version of Windows or Mac OS X:
Windows OS Update
Mac OS X Update -
If you're using Windows, install the latest Service Pack for Windows:
Windows Service Pack Update -
Did you install a device, install software or a plug-in, or make a change in Device Manager just before the issue appeared? If so, it's possible that the change you made caused the connection or noise issue.
Undo the change or uninstall the driver or software (if you can), restart your PC, and then troubleshoot. Depending on the changes you made, some solutions might include:
- Remove or reconfigure the newly installed device.
- Roll back the driver to a version prior to your update.
- Use System Restore to undo recent changes. - Scan for viruses or trojans with any antivirus software installed.
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Check Power Management Settings (Windows only):
a. Click on the Windows (or Start) icon on the bottom left of your screen.
b. Select Control Panel. The Control Panel window will appear.
c. On the top-right of the Control Panel window, set the “View by:” to “Small Icons”.
d. Click on "Power Options."
e. In "Choose or customize a power plan," select "High performance" or "Show additional plans."
f. In the High performance area, click "Change plan settings."
g. Click "Change advanced power settings."
h. In the Advanced Settings, click the “+” symbol for "Hard Disk," and click the “+”symbol for "Turn off hard disk after" to open it.
i. Click "Setting (Minutes)," and click the down arrow to change the setting to "Never."
j. Click [OK] to close the Power Options window.
k. Close the "Edit Plan Settings" screen. -
Check Performance Options settings (Windows only):
a. Open "Control Panel," click "System and Security " or "System and Maintenance," and then click "System." If the Control Panel is in the icon view or Classic View, then double-click the "System" icon
b. At the left, click "Advanced system settings."
c. If a dialog box regarding User Account Control appears, click [Yes] or [Continue]. If you are asked to enter the password of an Administrator account, log on to Windows as a user whose Account Type is Administrator, then perform the settings again.
d. Click [Settings] of the Performance section, and then click the [Advanced] tab.
e. Select "Background services," and click [OK].
f. Click [OK] to close "System Properties." - Test with a different computer to determine if the issue is with the BR-80 or that computer. If the issue does not continue with a computer running the same operating system, then contact the computer manufacturer to troubleshoot the issue.