MICRO BR: SYMPTOM: Unable to Connect to a Computer

The following article troubleshoots in the event that the MICRO BR will not connect to the computer.

1. If you're using a power supply, be sure that you're using a BOSS brand PSA-120S or PSA-120T power supply only--3rd party power supplies can cause the unit to not operate properly. If you are using batteries, try using brand new, unused batteries for troubleshooting purposes--Alkaline batteries are recommended.

2. Be sure to log on as a user with administrative privileges on the computer.

3. For troubleshooting purposes, close/turn off system monitoring/anti-virus software when connecting the MICRO BR--such as the Norton software you have installed. If system monitoring software such as anti-virus programs are installed on your computer, close them while troubleshooting.

4. Connect directly to your computer via USB. Do not connect to a USB hub while troubleshooting.

5. Be sure that you are connecting to a USB 2.0 port on your computer; or a USB 3.0 port with backwards compatibility. Check the USB 3.0 specifications of your computer to determine if there is complete support for USB backwards compatibility.

6. Try a different USB cable.
7. Try different USB ports on the computer.

8. If you're using Windows, install the latest Service Pack for Windows:
   Windows Service Pack Update

9. Scan for viruses or trojans with any antivirus software installed.
10. Check Power Management Settings (Windows only):
    
    1. Click on the Windows (or Start) icon on the bottom left of your screen.
    2. Select Control Panel. The Control Panel window will appear.
    3. On the top-right of the Control Panel window, set the “View by:” to “Small Icons”.
    4. Click on "Power Options."
    5. In "Choose or customize a power plan," select "High performance" or "Show additional plans."
    6. In the High performance area, click "Change plan settings."
    7. Click "Change advanced power settings."
    8. In the Advanced Settings, click the “+” symbol for "Hard Disk," and click the “+”symbol for "Turn off hard disk after" to open it.
    9. Click "Setting (Minutes)," and click the down arrow to change the setting to "Never."
    10. Click [OK] to close the Power Options window.
    11. Close the "Edit Plan Settings" screen.

11. Check Performance Options settings (Windows only):

    1. Open "Control Panel," click "System and Security " or "System and Maintenance," and then click "System." If the Control Panel is in the icon view or Classic View, then double-click the "System" icon

    2. At the left, click "Advanced system settings."

    3. If a dialog box regarding User Account Control appears, click [Yes] or [Continue]. If you are asked to enter the password of an Administrator account, log on to Windows as a user whose Account Type is Administrator, then perform the settings again.

    4. Click [Settings] of the Performance section, and then click the [Advanced] tab.

    5. Select "Background services," and click [OK].

    6. Click [OK] to close "System Properties."

12. Test with a different computer to determine if the issue is with the MICRO BR or that computer. If the issue does not continue with a computer running the same operating system, then contact the computer manufacturer to troubleshoot the issue.