The following article troubleshoots in the event that the GO:MIXER does not maintain a connection with the phone being used.
- A common reason for connectivity issues is that the phone's USB or lightning port has accumulated dirt, lint or dust that is preventing the Go:Mixer from connecting. Check with the phone manufacturer for information regarding properly cleaning this port out--in order to make connectivity.
- Be sure that a compatible phone or iPad is being used. The following are lists of compatible devices and the compatible operating systems (under "Smartphone Compatibility"):
https://www.roland.com/us/products/gomixer/support/
- Check that both the phone and the operating system on the phone are compatible.
- Please note that there's not a workaround or adapter to allow usage with an incompatible phone. - Be sure that a compatible app is being used. Not all apps are warranted for full function with the GO:MIXER. Check the compatible app list on the bottom of one of the links in the "Smartphone Compatibility" section: https://www.roland.com/us/products/gomixer/support/
Notes:
* A compatible app needs to be open in order for the GO:MIXER to remain on.
* It is not possible to monitor existing tracks through the GO:MIXER while simultaneously recording a new performance. - Try restarting the phone or iPad.
- Update the phone or iPad to its latest OS version.
- Test with the camera app included with phone or iPad's operating system to determine if the issue is app specific.
- Be sure that only the included USB cable is being used--3rd party cables are not compatible.
- If using an Android phone:
Note that the white end of the included USB cable must connect to the GO:MIXER and the black end of the USB cable must connect to the Android. - Be sure that the phone is charged and not low on battery.
- Disconnect the USB cable from both the GO:MIXER and the phone. Then reconnect both ends making sure that the USB cable is fully connected to both the GO:MIXER and the phone.
- If available, test with a different compatible phone or iPad (using the link of one of the articles above as a reference).