The following article troubleshoots in the event that the GO:MIXER is outputting audio from the phone but is not inputting audio in order to record audio in an app.
- If using a dynamic microphone, be sure that an unbalanced audio cable is being used. The following article includes details: GO:MIXER: How to Use With a Dynamic Microphone
- If using a condenser mic, external phantom power is required and an unbalanced cable needs to be used. The following article includes details: GO:MIXER: How to Use With a Condenser Microphone
If using an external audio device or a mixer, be sure that the volume of the external device is turned up on the device itself. The following article details how to connect: GO:MIXER: Connecting an External Audio Device or Mixer
If the problem continues, the following is additional troubleshooting information:
- Be sure that a compatible phone is being used: Roland - GO:MIXER | Audio Mixer for Smartphones
- A compatible app needs to be open in order for the GO:MIXER to remain on. Check the compatible app list on the bottom of the above link's page.
- Be sure that only the included USB cable is being used--3rd party cables are not compatible.
- If using an Android phone:
Note that the white end of the included USB cable must connect to the GO:MIXER and the black end of the USB cable must connect to the Android. - Be sure that the phone is charged and not low on battery.
- Disconnect the USB cable from both the GO:MIXER and the phone. Then reconnect both ends making sure that the USB cable is fully connected to both the GO:MIXER and the phone.
- If available, test with a different compatible phone (using the link of the article above as a reference) to determine if the issue is due to the phone itself.