TR-8: Troubleshooting in Windows 8 – Roland Corporation

Introduction

Cautions and Limitations

Sound interruption or other less-than-perfect outcomes may be experienced if your computer's performance and specifications are somewhat inadequate. The types of applications you use and the way in which you use them can also influence the experience you receive.
If the PC is started up while the TR-8 is still connected to the PC with its power turned on, the driver may not be loaded properly and you may not be able to use the TR-8. In such cases, connect the TR-8 to another USB port or turn on the power of TR-8 after the PC starts up.
If the TR-8 does not work correctly after resuming from Sleep mode, you should exit all applications that use the TR-8, and then turn the power of the TR-8 off and on again.
If the USB cable is disconnected and reconnected while the TR-8 is in use, or if the power of the TR-8 is turned off, then on again, it may stop operating correctly. If this occurs, after resuming, you should exit all applications that use the TR-8, and turn the power of the TR-8 off, then on again.
If your computer was experiencing a heavy processing load, such as when accessing a CD-ROM Drive or network while the TR-8 was being used, the TR-8 may no longer operate correctly. If this occurs, stop the playback or recording, then try starting playback or recording over again. If you are still unable to play back or record, quit all programs that are using the TR-8, then turn the TR-8 off and then on again.
Audio clicks and pops may occur during playback or recording if you connect or disconnect other USB devices (such as USB memory) or turn another USB device on/off while using the TR-8.
In some cases, you may not obtain the expected level of performance if you're using a USB-connected hard disk at the same time as the TR-8. Do not use a USB-connected hard disk as the storage destination for the audio that you're playing back or recording.

To change or verify settings

When changing driver settings, always make sure to first quit all applications using the TR-8. This is unnecessary when only checking the settings.

* Exit not just Desktop applications but Windows Store Apps as well. Please wait for about 10 seconds until these applications exit completely.

* If the Windows monitoring function is enabled, it won't be possible to change the driver settings. Refer to "Could the Windows monitoring function be enabled?" and disable monitoring.
Open the Start screen or Apps view and click "TR-8."

* If the TR-8 does not exist in the Start screen or Apps view, open the "Control Panel," change the "View by:" setting to icons (Large icons or Small icons), and then click "TR-8."
The "TR-8 Driver Settings" dialog box will appear.
To modify the settings, make the changes and click [OK]. To simply check the settings, be sure to click [Cancel] after viewing the settings.

* For details on the setting items, refer to "About the items in the Settings dialog box."

About the items in the Settings dialog box

Audio Buffer Size

You can adjust the audio input/output buffer size. (By default, this will be the sixth position from the left.)

Decreasing the buffer size will shorten the latency and improve realtime performance, but might make it more likely that you will experience audio clicks and pops, depending on your computer's processing power and the song data load.
Increasing the buffer size will lengthen the latency, but will make audio streaming more stable, and it will be less likely for audio clicks and pops to occur.

In general, you'll probably want to decrease the buffer size for better realtime performance if you're playing a software synthesizer in real time, or if you're monitoring an audio input that's being passed through your DAW software.
Conversely, you can increase the buffer size to prevent audio clicks and pops if you're recording or playing back song data that contains numerous tracks and presents a heavy processing load.

By changing the buffer size as appropriate for your situation, you can obtain the right balance between realtime performance and audio streaming stability.

* Note!
If you use an application with an audio equipment test function, after changing the buffer size, carry out a test.

ASIO Buffer Size

This is the minimum buffer size that can be set by the ASIO application.

Depending on the application you're using, there may be other buffer sizes that can be set in addition to the minimum buffer size, and the buffer size shown here might not match the actual buffer size.
For details on setting and checking the buffer size, refer to the owner's manual for your application.

Cannot install/uninstall the driver

Are you signed into Windows with the appropriate user rights?

You must sign in to Windows as a user whose Account Type is Administrator.

*	For more information regarding this, consult your computer system administrator.

Cannot select/use the TR-8 device

Was the driver installed correctly?: If you can't use the TR-8 even though you've installed the driver, the driver might not be installed correctly. Use the procedure described in "To reinstall" to reinstall the driver.
Could the TR-8 be in use by other software?: Exit all applications that are using the TR-8, and turn the power of the TR-8 off, then on again.
If this does not solve the problem, use the procedure described in "To reinstall" to reinstall the driver.
Is the TR-8 WAVE/MIDI device name displayed?: If the device name is not displayed, exit all applications that are using the TR-8, and turn the power of the TR-8 off, then on again.
If this does not solve the problem, use the procedure described in "To reinstall" to reinstall the driver.
Did the computer enter a Sleep mode while the TR-8 was connected with its power turned on?: If the TR-8 does not work correctly after resuming from Sleep mode, you should exit all applications that use the TR-8, and then turn the power of the TR-8 off and on again.
Was the USB cable disconnected and reconnected while the TR-8 was being used, or was the power of the TR-8 turned off, then on again?: If the USB cable is disconnected and reconnected while the TR-8 is in use, or if the power of the TR-8 is turned off, then on again, it may no longer operate correctly. If this occurs, exit all applications that are using the TR-8, and turn the power of the TR-8 off, then on again.
If the PC is started up while the TR-8 is still connected to the PC with its power turned on, the driver may not be loaded properly and you may not be able to use the TR-8.: In such cases, connect the TR-8 to another USB port or turn on the power of TR-8 after the PC starts up.

A number such as "2-" is now displayed at the beginning of the device name

Could you have connected the TR-8 to a different USB port?

If you connect the TR-8 to a different USB port, the operating system may automatically add a number to the beginning of the device name.
Even if this occurs, it will not cause any problems with the operation of the TR-8.

*	If you want to restore the device name that does not have this added number, connect the TR-8 to the same USB port as when you installed it, or reinstall the driver as described in "To reinstall."

The screen indicates "Device currently used by another application." and driver settings cannot be made

Is it being used by Windows Store Apps?: The driver settings cannot be changed while it is being used by an application.; Exit not just Desktop applications but Windows Store Apps as well. Please wait for about 10 seconds until these applications exit completely.
If the Windows monitoring function is enabled, it won't be possible to change the driver settings.: Refer to "Could the Windows monitoring function be enabled?" and disable monitoring.

No sound is heard; cannot playback or record

Was the driver installed correctly?
Could the TR-8 be in use by other software?
Did you make settings as described in "Before you begin" so that the TR-8 driver could be used?: The TR-8 cannot be used unless you make these settings. Refer to the sections on "Before you begin."
Could you have entered Sleep mode during playback or recording?: If the TR-8 does not work correctly after resuming from Sleep mode, you should exit all applications that use the TR-8, and then turn the power of the TR-8 off and on again.
During playback or recording, did you turn the power of the TR-8 on/off, or disconnect and reconnect the USB cable?: If you turn the power of the TR-8 on/off or disconnect and reconnect the USB cable during playback or recording, the TR-8 will no longer be able to play back or record. Stop playback or recording, and then start playback or recording once again. If you are still unable to play back or record, quit all programs that are using the TR-8, then turn the TR-8 off and then on again.
Try adjusting the audio buffer size of the driver: If the size of the driver's audio buffer is too small, sound may not be produced, or it may be impossible to carry out normal playback and recording.; In such cases, you should refer to "To change the settings," and increase the size of the buffer.

Sound played by your computer is inaudible or too soft

Could you have turned down the volume of the device or application in the Volume Mixer?

The system's Volume Mixer lets you adjust the volume for each device or application.

Open the "Control Panel," and switch "View by:" to "Category."
Click "Hardware and Sound," and then click "Adjust system volume."
The Volume Mixer will appear. From the "Device" pulldown menu, choose the device that you're using for playback, and adjust the volume.

* Alternatively you can open the Volume Mixer by right-clicking the speaker icon located in the lower right of the Desktop and choosing "Open Volume Mixer."

Are you using voice communications software?

If you're using voice communications software, the volume of the audio device might be automatically adjusted according to the status of communications.
If so, disable automatic volume adjustment as follows.

Open "Control Panel," click "Hardware and Sound," and then click "Sound."

* If the icon view is selected for the Control Panel, click "Sound."
In the "Communications" tab, change the setting of the item "When Windows detects communications activity" to "Do nothing."
Click [OK] to close "Sound."

Part of the playback is wrong: e.g., notes are broken off prematurely, or some notes are lost

Problems may be solved by making the settings shown below.

Try adjusting the audio buffer size of your software

If your software allows you to adjust the audio buffer size, try changing the setting.

Normally, clicks and pops can be eliminated by increasing the buffer size.

Try adjusting the audio buffer size of the driver

If your software does not allow you to adjust the buffer size, or if adjusting the buffer size in your software does not solve the problem, you may be able to solve the problem by changing the driver’s audio input/output buffer size.

Try adjusting the buffer size as described in "To change the settings."

Try updating the driver of your display adaptor

You may be able to eliminate clicks and pops by updating the driver for the display adaptor installed in your computer.

Windows Update / Microsoft Update

You may be able to solve the problem by updating your system with "Windows Update" or "Microsoft Update" provided by Microsoft.

Check the power management settings

Open "Control Panel," click "System and Security," and then click "Power Options."

* If the icon view is selected for the Control Panel, click "Power Options."
In "Choose or customize a power plan," choose "High performance."

* If the "High performance" plan is not shown, click "Show additional plans."
In the High performance area, click "Change plan settings."
Click "Change advanced power settings."
In the Advanced Settings, click the “+” symbol for "Hard Disk," and click the “+”symbol for "Turn off hard disk after" to open it.
Click "Setting (Minutes)," and click the down arrow to change the setting to "Never."
Click [OK] to close the Power Options window.
Close the "Edit Plan Settings" screen.

"Performance Options" settings of System Properties

Open "Control Panel," click "System and Security," and then click "System."

* If the icon view is selected for the Control Panel, click "System."
At the left, click "Advanced system settings."
If a dialog box regarding User Account Control appears, click [Yes].

* If you are asked to enter the password of an Administrator account, sign in to Windows as a user whose Account Type is Administrator, then perform the settings again.
Click [Settings] of the Performance section, and then click the [Advanced] tab.
Select "Background services," and click [OK].
Click [OK] to close "System Properties."

Do the sample rate settings match?

You must set the sampling frequency that's been specified through the audio settings of the application so it matches the TR-8's sampling frequency.

Could the Windows monitoring function be enabled?

If the Windows monitoring function is enabled, the input sound might be heard in duplicate (doubled), or a feedback loop (oscillation) might occur.
If so, disable the Windows monitoring function as follows.

Open "Control Panel," click "Hardware and Sound," and then click "Sound."

* If the icon view is selected for the Control Panel, click "Sound."
In "Recording," select the device that you're using for input (such as TR-8 "IN MIX"), and click "Properties."

* If the above WAVE ports cannot be selected, a problem may have occurred. Refer to "Troubleshooting."
Open the "Listen" tab, and clear the check box "Listen to this device."
Click [OK] to close "Properties."
Click [OK] to close "Sound."

Audio clicks and pops occur in the playback or recording immediately after the system has started up, or immediately after the computer has been woken from a Sleep state

Wait a few moments before you perform playback or recording.

Clicks or pops may occur in the sound if a LAN is operating

Try disabling the LAN in the Device Manager.

Playback or recording is interrupted, and then you cannot resume playback or recording

Was your computer experiencing a heavy processing load?: If your computer was experiencing a heavy processing load while the TR-8 was being used, the TR-8 may no longer operate correctly. If this occurs, stop the playback or recording, then try starting playback or recording over again.
If you are still unable to play back or record, quit all programs that are using the TR-8, then turn the TR-8 off and then on again.

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