Roland designed our USB devices in accordance with specs and passed all USB compatibility tests, which are continuously held and organized by USB Implementers Forum (USB-IF). Roland found that some computer chips for USB interface I/O were not designed to handle real-time audio and/or MIDI information. The following list of compatible host controller chips have been tested to work with the RolandED USB product line: Compatible USB host controllers current list.
To check the PCI to USB controller in your computer:
* Select Control Panel in the Settings group from the Start menu of Windows.
* Double-Click the SYstem icon in the control Panel, and click the Device Manager tab in the System Properties dialog box.
* Double-Click the Universal Serial Bus Controller icon in the Device Manager list.
If your computer has a compatible USB chip but you are still having difficulty with the driver installation, please follow these instructions to correct the problem:
Note: Unplug all USB devices from your computer before you continue.
1. Close all programs and then reboot your computer. Wait until a few seconds after it starts to boot up, then tap the F8 key 2-3 times a second until a menu appears. If Windows begins to load it means you've pressed the F8 key too late and will need to reboot and try again.
2. Next you'll see a list of startup options for Windows. Choose the option for "Safe Mode" (#3) and press enter.
3. Once Windows has started in Safe Mode, press the "Start" button and then choose "Settings >," then "Control Panel," then double-click "System," and click the "Device Manager" tab. Next double-click "Universal serial bus controller" to see the list of devices.
4. Remove all instances of "USB Composite Device" from the list.
5. Make sure once more than there are no USB devices currently connected to your computer, then reboot and return to normal Windows mode.
6. You may be prompted for your Windows 98 CD-ROM so have that ready, then plug the USB cable into your UA-30.
7. The "Add New Hardware Wizard" dialog box will appear, and will indicate "This wizard searches for new drivers for : USB Composite Device." Click "Next>."
8. When you are asked "What do you want Windows to do?", select "Search for the best driver for your device. (Recommended)", and click "Next >."
9. Uncheck all the boxes except for "Specify Location" and in the white textbox field type: c:windowsinf
10. Verify that "USB Composite Device" is displayed and install the updated driver. The driver files will be copied. Please wait until the copying is completed.
11. Click "Finish" and watch for another detected device.
12. The "Add New Hardware Wizard" dialog box will appear again, and will indicate "This wizard searches for new drivers for : USB Audio Device." Click "Next>."
13. When you are asked "What do you want Windows to do?", select "Search for the best driver for your device. (Recommended)", and click "Next >."
14. The current specified location should be c:windowsinf, so click "Next >."
15. Verify that "USB Audio Device" is displayed and install the updated driver. The driver files will be copied. Please wait until the copying is completed.
16. Click "Finish" to end the procedure.
To check the PCI to USB controller in your computer:
* Select Control Panel in the Settings group from the Start menu of Windows.
* Double-Click the SYstem icon in the control Panel, and click the Device Manager tab in the System Properties dialog box.
* Double-Click the Universal Serial Bus Controller icon in the Device Manager list.
If your computer has a compatible USB chip but you are still having difficulty with the driver installation, please follow these instructions to correct the problem:
Note: Unplug all USB devices from your computer before you continue.
1. Close all programs and then reboot your computer. Wait until a few seconds after it starts to boot up, then tap the F8 key 2-3 times a second until a menu appears. If Windows begins to load it means you've pressed the F8 key too late and will need to reboot and try again.
2. Next you'll see a list of startup options for Windows. Choose the option for "Safe Mode" (#3) and press enter.
3. Once Windows has started in Safe Mode, press the "Start" button and then choose "Settings >," then "Control Panel," then double-click "System," and click the "Device Manager" tab. Next double-click "Universal serial bus controller" to see the list of devices.
4. Remove all instances of "USB Composite Device" from the list.
5. Make sure once more than there are no USB devices currently connected to your computer, then reboot and return to normal Windows mode.
6. You may be prompted for your Windows 98 CD-ROM so have that ready, then plug the USB cable into your UA-30.
7. The "Add New Hardware Wizard" dialog box will appear, and will indicate "This wizard searches for new drivers for : USB Composite Device." Click "Next>."
8. When you are asked "What do you want Windows to do?", select "Search for the best driver for your device. (Recommended)", and click "Next >."
9. Uncheck all the boxes except for "Specify Location" and in the white textbox field type: c:windowsinf
10. Verify that "USB Composite Device" is displayed and install the updated driver. The driver files will be copied. Please wait until the copying is completed.
11. Click "Finish" and watch for another detected device.
12. The "Add New Hardware Wizard" dialog box will appear again, and will indicate "This wizard searches for new drivers for : USB Audio Device." Click "Next>."
13. When you are asked "What do you want Windows to do?", select "Search for the best driver for your device. (Recommended)", and click "Next >."
14. The current specified location should be c:windowsinf, so click "Next >."
15. Verify that "USB Audio Device" is displayed and install the updated driver. The driver files will be copied. Please wait until the copying is completed.
16. Click "Finish" to end the procedure.