The following is troubleshooting information to help you in the event that you are unable to get audio to playback through the DUO-CAPTURE from your computer:
1. DRIVER INSTALL
a. Be sure that the DUO-CAPTURE driver has been installed onto your computer. You may download the latest driver for you operating system here:
b. If you are using a Windows computer and are having any issues installing the driver, the following article will guide you through an alternative driver install:
DUO-CAPTURE Alternative Driver Install
2. DUO-CAPTURE DRIVER SETUP IN SOFTWARE
After installing the driver, setup the DUO-CAPTURE as the output device in the software that you are using.
Note: As each manufacturer's software differs from version to version, please refer to the software's current manual or online help for proper audio interface setup procedures.
Sonar X1 LE: If you are using the Sonar X1 LE software included with the DUO-CAPTURE, the following videos will guide you through setting this up:
Sonar X1 Audio Setup
Computer Sound Settings: If you are using software that uses the sound settings of your computer (e.g. iTunes, Windows Media Player, etc), the following article will guide you through this:
Setting Up as the Default Audio Interface for your Computer
3. MONITORING (SPEAKERS/HEADPHONES)
Headphones: If you are monitoring via headphones, connect these directly to the PHONES jack of the DUO-CAPTURE and then use the PHONES knob to adjust the volume coming from your computer software.
Speakers: If you are using speakers, connect the L-OUTPUT-R jacks of the DUO-CAPTURE to the inputs of your speakers or the amplifier of your speakers. Be sure to turn the speakers or amplifier for the speakers on and turn up their volume.