The following article contains troubleshooting information in the event that you are having trouble importing audio files from a computer:
-
Be sure that the audio files that you are trying to import are compatible with the R-09HR/R-09. The following is a list of audio file formats that the R-09HR/R-09 is compatible with:
WAVE: Sampling Rate: 32/44.1/48/88.2/96 kHz, Bit Depth: 16/24 bits
MP3: Sampling Rate: 32/44.1/48 kHz, Bit Rates: 32 - 320 kbps or VBR (Variable Bit Rate)
NOTE: MP3 files must be MPEG-1 Audio Layer 3 only. If you are unsure, check the conversion software you are using for this setting. -
Be sure that the file name extension is either .mp3 or .wav.
-
If the song title begins with ".", it will be ignored and not displayed.\
-
The R-09HR/R-09 can recognize file names that consist of ASCII characters (single-byte alphanumeric characters). The R-09HR/R-09 cannot identify file names that contains double-byte characters such as Japanese. Characters that can be used:
(space) ! # $ % & ' ( ) + , – . 0 1 2 3 4 5 6 7 8 9 ; = @
A B C D E F G H I J K L M N O P Q R S T U V W X Y Z ] ^ _ `
a b c d e f g h i j k l m n o p q r s t u v w x y z { } -
We recommend placing the file in the root directory and not in any folders--for troubleshooting purposes. The following article will guide you through this:
Transferring Audio Files From a Computer -
For troubleshooting purposes, we would recommend trying brand new, unused Alkaline (non-rechargeable) batteries. Note: the R-09HR/R-09 is compatible with Alkaline and Nickel-metal hydride batteries only--Lithium or other battery types are not compatible. If you are using a power supply, be sure that you are using a PSB-6U power supply only--3rd party power supplies can cause the unit to not operate properly.
-
Log onto your computer as a user with administrative privileges.
-
Close/turn off system monitoring/anti-virus software temporarily--this may be preventing your R-09HR/R-09 from communicating with your computer properly.
-
Connect the R-09HR/R-09 directly to your computer via USB. Do not connect to a USB hub while troubleshooting.
-
Try a different SD memory card (if you have one available). Just to be sure that the SD card that you are using is not malfunctioning.
-
You may have a fragmented memory card--due to improper ejection from a computer, power loss while recording, not formatting a new SD card, etc. We would recommend formatting the SD card to alleviate the possible fragmentation on the card. NOTE: Formatting the memory card will erase all data on the card.
-
Try connecting the R-09HR/R-09 to a different computer (if you have one available). Just to rule out the computer being the cause of the issue from a virus or other reason.