There are a few things that may cause clicks, pops, dropouts or power loss. The following will troubleshoot the issue:
- Be sure to log on as a user with administrative privileges on your computer.
- Close/turn off system monitoring/anti-virus software. If system monitoring software such as anti-virus programs are installed on your computer, close them while troubleshooting.
- Connect directly to your computer via USB. Do not connect to a USB hub while troubleshooting.
- Be sure that you are connecting to a USB 2.0 port on your computer; or a USB 3.0 port with backwards compatibility. Check the USB 3.0 specifications of your computer to determine if there is complete support for USB backwards compatibility.
- Raise the buffer setting following the article below:
TRI-CAPTURE: Raising the Buffer Setting
- You may be able to solve the problem by updating your system with "Windows Update" or "Microsoft Update" provided by Microsoft (for Windows) or "System Update" provided by Apple (for Mac OS X).
- Check Power Management Settings (Windows)
a. Click on the Windows (or Start) icon on the bottom left of your screen.
b. Select Control Panel. The Control Panel window will appear.
c. On the top-right of the Control Panel window, set the “View by:” to “Small Icons”.
d. Click on "Power Options."
e. In "Choose or customize a power plan," select "High performance" or "Show additional plans."
f. In the High performance area, click "Change plan settings."
g. Click "Change advanced power settings."
h. In the Advanced Settings, click the “+” symbol for "Hard Disk," and click the “+”symbol for "Turn off hard disk after" to open it.
i. Click "Setting (Minutes)," and click the down arrow to change the setting to "Never."
j. Click [OK] to close the Power Options window.
k. Close the "Edit Plan Settings" screen.
- Has any software or updates been installed while the interface was still connected? If any software or updates were installed while the interface was still connected, drop-outs and sound issues may occur. Try uninstalling and then reinstalling the interface's driver.
- Be sure that the sample rate of the TRI-CAPTURE is the same as the audio software's current project. The TRI-CAPTURE sample rate switch can be found on its bottom panel. After changing the setting of the TRI-CAPTURE's sampling frequency, close all software programs. Then, disconnect/reconnect the USB cable of the TRI-CAPTURE.