The following article will guide you troubleshooting in the event that the STUDIO-CAPTURE is not outputting any audio or the output volume is low.
IMPORTANT NOTE: If you're running Windows on a Mac computer and having this issue, this most likely because the STUDIO-CAPTURE is not compatible with Mac computers running Microsoft Windows such as Bootcamp or Parallels.
Be sure that you have the following connections and settings first:
Lower the LEVEL knob in the MONITOR OUT section completely counter-clockwise (i.e. all the way down).
Connect speakers to the MONITOR OUT or LINE OUT jacks or headphones to the PHONES jack of the STUDIO-CAPTURE.
Set the switch to ON.
Turn up the volume on the speakers.
NOTE: Do not connect the speakers or headphones to your computer but connect them directly to the STUDIO-CAPTURE as explained above.
If speakers are connected:
You can now use the LEVEL knob in the MONITOR OUT section to control overall level. Turn the know clockwise (up) to hear audio.
If headphones are connected:
You can now use the LEVEL knob in the PHONES section to control overall level. Turn the know clockwise (up) to hear audio.
If you are trying to get sound from an instrument or device connected to the STUDIO-CAPTURE (mic, guitar, keyboard), refer to the "Adjusting the Audio Signals" section on page 19 of the owner's manual.
If you are trying to get sound from a software application, refer to the audio software's current manual or online help for proper audio interface setup procedures. Be sure that the STUDIO-CAPTURE's audio driver is setup properly as an input and output device according to the audio software's owner's manual or online help.
If the problem still continues, the following is additional troubleshooting information:
- Try to factory reset the STUDIO-CAPTURE:
- Be sure to log on as a user with administrative privileges on your computer.
- Close/turn off system monitoring/anti-virus software. If system monitoring software such as anti-virus programs are installed on your computer, close them while troubleshooting.
- Install the latest driver for your operating system. You may download the latest driver from the link below:
- If you are using USB 3.0 ports, be sure that the ports are compatible with USB 2.0 specifications/devices.
- Be sure that VS Expand mode has not been inadvertently turned on:
a. Press the knob to access the SYSTEM screen.
b. Use the up and down buttons to choose “VS EXPAND.”
c. Turn the knob to set this to "OFF."
- Be sure that you are using a Roland PSB-1U or PSB-120 power supply only--3rd party power supplies can cause the interface to not operate properly.