The following article will guide you troubleshooting in the event that the STUDIO-CAPTURE is not outputting any audio or the output volume is low.
IMPORTANT NOTE: If you're running Windows on a Mac computer and having this issue, this most likely because the STUDIO-CAPTURE is not compatible with Mac computers running Microsoft Windows such as Bootcamp or Parallels.
Be sure that you have the following connections and settings first:
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Lower the LEVEL knob in the MONITOR OUT section completely counter-clockwise (i.e. all the way down).
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Connect speakers to the MONITOR OUT or LINE OUT jacks or headphones to the PHONES jack of the STUDIO-CAPTURE.
or -
Set the switch to ON.
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Turn up the volume on the speakers.
NOTE: Do not connect the speakers or headphones to your computer but connect them directly to the STUDIO-CAPTURE as explained above. -
If speakers are connected:
You can now use the LEVEL knob in the MONITOR OUT section to control overall level. Turn the know clockwise (up) to hear audio.
If headphones are connected:
You can now use the LEVEL knob in the PHONES section to control overall level. Turn the know clockwise (up) to hear audio.
Next:
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If you are trying to get sound from an instrument or device connected to the STUDIO-CAPTURE (mic, guitar, keyboard), refer to the "Adjusting the Audio Signals" section on page 19 of the owner's manual.
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If you are trying to get sound from a software application, refer to the audio software's current manual or online help for proper audio interface setup procedures. Be sure that the STUDIO-CAPTURE's audio driver is setup properly as an input and output device according to the audio software's owner's manual or online help.
Additional Troubleshooting:
If the problem still continues, the following is additional troubleshooting information:
- Try to factory reset the STUDIO-CAPTURE:
https://rolandus.zendesk.com/hc/en-us/articles/207049213-STUDIO-CAPTURE-How-to-Reset-Internal-Settings - Be sure to log on as a user with administrative privileges on your computer.
- Close/turn off system monitoring/anti-virus software. If system monitoring software such as anti-virus programs are installed on your computer, close them while troubleshooting.
- Install the latest driver for your operating system. You may download the latest driver from the link below:
STUDIO-CAPTURE Downloads - If you are using USB 3.0 ports, be sure that the ports are compatible with USB 2.0 specifications/devices.
- Be sure that VS Expand mode has not been inadvertently turned on:
a. Press the knob to access the SYSTEM screen.
b. Use the up and down buttons to choose “VS EXPAND.”
c. Turn the knob to set this to "OFF." - Be sure that you are using a Roland PSB-1U or PSB-120 power supply only--3rd party power supplies can cause the interface to not operate properly.