The following article addresses general connection issues when using the STUDIO-CAPTURE with a computer:
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Be sure to log on as a user with administrative privileges on your computer.
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Close/turn off system monitoring/anti-virus software when installing the driver--such as the Norton software you have installed. If system monitoring software such as anti-virus programs are installed on your computer, close them while troubleshooting.
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Connect directly to the computer via USB. Do not connect to a USB hub while troubleshooting.
- Try closing down all software, disconnecting the STUDIO-CAPTURE's USB connectiong from the computer and then reconnecting.
Note: If using two STUDIO-CAPTUREs, start by connecting the second unit (the one with VS EXPAND ON), wait for a few moments and then connect the first STUDIO-CAPTURE. After waiting a few moments, you may open any audio software being used. -
Be sure that you are connecting to a USB 2.0 port on your computer; or a USB 3.0 port with backwards compatibility. Check the USB 3.0 specifications of your computer to determine if there is complete support for USB backwards compatibility.
- Raise the buffer setting of both the STUDIO-CAPTURE as well as the audio software (DAW) being used.
STUDIO-CAPTURE: Adjusting Buffer -
Try disconnecting the STUDIO-CAPTURE from the computer, running the uninstall program that came with the driver download, restarting the computer and then installing:
STUDIO-CAPTURE Downloads - Install the latest version of Windows or Mac OS X.
- Scan for viruses or trojans with any antivirus software installed.
- Be sure that the sample rate of the Studio-Capture matches the sample rate of the audio software being used:
STUDIO-CAPTURE: How to Change the Sample Rate
Note that while using 192kHz, only the INPUT 1–8 jacks and the LINE OUT 1L, 2R. 3, 4 jacks can be used. The other INPUT and LINE OUT jacks cannot be used. - Test on a different computer (if available) to determine if this is a computer specific issue.
Mac Computers:
(Windows computers, scroll down)
- To save power, Macs will sleep their hard drives when not in use. When this happens, the operating system un-mounts audio and MIDI drivers. Be sure to turn off this feature by selecting System Preferences-->Energy Saver:
- Uncheck "Put hard drives to sleep when possible."
- Put a checkmark for "Prevent computer from sleeping automatically when the display is off."
After making these settings, restart the computer and test. - Try logging off of your macOS and then logging back in. Be sure to close all software and windows that are open prior to logging off.
- Close down all software, restart in Safe Mode and test:
https://support.apple.com/en-us/HT201262 - Try resetting the NVRAM:
https://support.apple.com/en-us/HT204063
Note: The NVRAM reset can be sensitive, so make sure you press the keys simultaneously and don’t release until you hear your computer chime twice. After you hear the second chime, release the keys and the computer will startup like normal.
Windows Computers
- Did you install a device (new video card, etc), install software or a plug-in, or make a change in Device Manager just before the issue appeared? If so, it's possible that the change you made caused the connection or noise issue.
Undo the change or uninstall the driver or software (if you can), restart your PC, and then troubleshoot. Depending on the changes you made, some solutions might include:
- Remove or reconfigure the newly installed device.
- Roll back the driver to a version prior to your update.
- Use System Restore to undo recent changes. -
Try disabling (unchecking) the exclusive control of the STUDIO-CAPTURE:
- Click on the "Type here to search" box on the bottom of the screen.
- Type "sound" and then select "Sound settings."
- Under "Choose your output device," be sure that the STUDIO-CAPTURE is selected.
- Click on "Device properties" beneath it.
- Click on "Additional device properties." A Properties window appears.
- In the window, go to the Advanced tab and un-check "Allow applications to take exclusive control of this device" and then click OK and close the Properties windows.
- Click on the left arrow on the top left of the Settings window to return to the main Sound Settings screen.
- Scroll down to "Choose your input device," be sure that the STUDIO-CAPTURE is selected.
- Repeat the above steps to un-check "Allow applications to take exclusive control of this device" for the input.
- Video card:
Note that problems with a video card can also cause issues for USB audio interfaces (e.g. overheating video card, malfunction, etc). -
Check Power Management Settings:
a. Click on the Windows (or Start) icon on the bottom left of your screen.
b. Select Control Panel. The Control Panel window will appear.
c. On the top-right of the Control Panel window, set the “View by:” to “Small Icons”.
d. Click on "Power Options."
e. In "Choose or customize a power plan," select "High performance" or "Show additional plans."
f. In the High performance area, click "Change plan settings."
g. Click "Change advanced power settings."
h. In the Advanced Settings, click the “+” symbol for "Hard Disk," and click the “+”symbol for "Turn off hard disk after" to open it.
i. Click "Setting (Minutes)," and click the down arrow to change the setting to "Never."
j. Click [OK] to close the Power Options window.
k. Close the "Edit Plan Settings" screen. -
Check Performance Options settings:
a. Open "Control Panel," click "System and Security " or "System and Maintenance," and then click "System." If the Control Panel is in the icon view or Classic View, then double-click the "System" icon
b. At the left, click "Advanced system settings."
c. If a dialog box regarding User Account Control appears, click [Yes] or [Continue]. If you are asked to enter the password of an Administrator account, log on to Windows as a user whose Account Type is Administrator, then perform the settings again.
d. Click [Settings] of the Performance section, and then click the [Advanced] tab.
e. Select "Background services," and click [OK].
f. Click [OK] to close "System Properties."