The following is troubleshooting information in the event that you're unable to get any audio from a connected microphone:
- Be sure that the DIRECT MONITOR knob is pointing at "MIX" (straight up):
- Connect the QUAD-CAPTURE to your computer and be sure that the USB light
illuminates green on the front panel of the interface. If the USB light does not illuminate green, uninstall and reinstall the driver for you operating system. You can download the driver for your operating system here:
QUAD-CAPTURE Downloads - After the USB light illuminates green on the front panel, connect the microphone into INPUT 1L or INPUT 2R on the QUAD-CAPTURE.
- If the microphone has an ON/OFF switch, set the switch to the ON position.
- If your microphone requires phantom power (48 volts), set the PHANTOM switch on the back panel to ON.
NOTE: Phantom power is only supplied to the XLR inputs and is not supplied to the 1/4" inputs. - Turn down the QUAD-CAPTURE's OUTPUT level completely counter-clockwise (off).
- Turn up the SENS 1L or SENS 2R knob completely clockwise (turned up all the way).
- Begin talking into the microphone.
a. If you see level appear around the SENS 1L or SENS 2R knob, audio is being input correctly.
b. If you don't see level appear around the SENS 1L or SENS 2R knob, the QUAD-CAPTURE is not receiving an audio signal from the microphone. Try a different audio cable and then a different microphone (if you have one available). As the issue is most likely due to a faulty cable or microphone.