The following information will help you troubleshoot in the event that your computer or audio software does not recognize the UA-1G:
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Be sure to install the driver for your operating system. You may download the driver from the link below:
UA-1G Downloads - Be sure that the ADVANCED switch on the side of the UA-1G is set to ON. If this needs to be changed, close down all software, disconnect the UA-1G from the computer, change the switch to ON and then reconnect the USB cable to the UA-1G.
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Try a different USB port on your computer. NOTE: Be sure to connect the UA-1G directly to the computer. Do not connect to a USB hub while troubleshooting.
- Be sure that the sample rate setting of the UA-1G is the same as that of your recording software's sample rate. Check the sample rate of the project you are working on within your recording software (e.g. Sonar, Pro Tools, Logic, etc). If this needs to be changed, close down all software, disconnect the USB cable from the UA-1G, change the SAMPLE RATE switch setting and then reconnect the USB cable to the UA-1G.
- Connect to a USB 2.0 port on your computer only--or a USB 3.0 port with backwards compatibility. Check the USB 3.0 specifications of your computer to determine if there is complete support for USB backwards compatibility.
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Log onto your computer as a user with administrative privileges.
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Close/turn off system monitoring/anti-virus software temporarily--this may be preventing your computer from recognizing the recorder.
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Check Power Management Settings (Windows):
a. Click on the Windows (or Start) icon on the bottom left of your screen.
b. Select Control Panel. The Control Panel window will appear.
c. On the top-right of the Control Panel window, set the “View by:” to “Small Icons”.
d. Click on "Power Options."
e. In "Choose or customize a power plan," select "High performance" or "Show additional plans."
f. In the High performance area, click "Change plan settings."
g. Click "Change advanced power settings."
h. In the Advanced Settings, click the “+” symbol for "Hard Disk," and click the “+”symbol for "Turn off hard disk after" to open it.
i. Click "Setting (Minutes)," and click the down arrow to change the setting to "Never."
j. Click [OK] to close the Power Options window.
k. Close the "Edit Plan Settings" screen. -
Check Performance Options settings (Windows:
a. Open "Control Panel," click "System and Security " or "System and Maintenance," and then click "System." If the Control Panel is in the icon view or Classic View, then double-click the "System" icon
b. At the left, click "Advanced system settings."
c. If a dialog box regarding User Account Control appears, click [Yes] or [Continue]. If you are asked to enter the password of an Administrator account, log on to Windows as a user whose Account Type is Administrator, then perform the settings again.
d. Click [Settings] of the Performance section, and then click the [Advanced] tab.
e. Select "Background services," and click [OK].
f. Click [OK] to close "System Properties." - Test the UA-1G on a different computer to rule out a malfunction with the original computer being used.