If the BR-1200CD freezes up when attempting to turn on and boot up, then the hard drive may be fragmented. The only possible solution is formatting the hard drive. Formatting erases all data on the drive.
Note: If you have any files/recordings that you need to keep, you may contact our Roland Customer Support department (323-890-3700 extension 7005) to arrange a "Data Recovery" service. Our service technicians can attempt to recover any data that is on your hard drive. Customer Support is available M-F 8:30am-5:00pm Pacific time.
CAUTION: The following procedure erases all recordings and data on the drive.
- With the BR recorder powered off, press and hold the TRACK 5 button (the button beneath fader number 5) and the UNDO/REDO button simultaneously.
- With both buttons pressed, turn on the power. Continue holding the buttons until the Test Menu appears in the display.
- Press F3 (Initialize) and then press ENTER. The formatting process can be anywhere from a few minutes to a few hours.
Note: We recommend letting the drive initialize overnight if needed. - Once the initialization has completed, the Test Menu will show in the display.
- Turn the TIME/VALUE dial to select "23 POWER OFF," and then press ENTER.
- Turn off the power, and then back on again. The hard drive has completed initialization.
Note: If you receive an error message preventing initialization of the hard drive or if the hard drive will not complete initializing, turn the power off (or disconnect the power) and try the unlocking procedure again. If the problem persists, the BR recorder will need service unfortunately. To get the product serviced, you can use our Service Center Locator at https://www.roland.com/us/support/service_repair/service_centers/ to locate an authorized Roland Service Center in your area.