The following steps will guide you through an alternative driver installation process in the event that you are receiving an error message or the driver will not install properly on your computer.
Note:
- When installing, you must log on as a user with administrative privileges on your computer.
- Close system monitoring/anti-virus software before installing. If system monitoring software such as anti-virus programs are installed on your computer, you must close them until you've finished installing the driver.
- Be sure that you are connecting to a USB 2.0 port on your computer; or a USB 3.0 port with backwards compatibility. Check the USB 3.0 specifications of your computer to determine if there is complete support for USB backwards compatibility.
- Download the driver from the link below:
https://www.roland.com/global/products/ua-101/downloads/ - Be sure to note where on your computer's hard drive you are downloading the driver to (e.g. in the "Downloads" folder).
- After the download has completed, close down all software on your computer.
- Open the folder location on your computer that you downloaded the driver to.
- Right-click on the downloaded driver and then select "Extract All..." An extraction destination window will appear.
Note: If you have WinZip installed, select instead "WinZip", click on "Extract to..." and then skip to step 7. - Click on "Browse".
- Select "Desktop" as the destination and then click on "OK" (or "Unzip").
- Close the window so that only the Desktop is visible.
- Connect the UA-101 to your computer via USB and then turn the unit on--do not connect the UA-101 through a USB hub.
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Windows 8:
a. Move your mouse to the top-right of the screen. The Charms bar appears on the right hand side of the screen.
b. Click on "Settings".
Windows 7 and Vista:
a. Click on the Windows (or Start) icon on the bottom left of your screen. - Select Control Panel. The Control Panel window will appear.
- On the top-right of the Control Panel window, set the “View by:” to “Small Icons”.
- Click on the “System” icon. The System window appears.
- In the left panel of the System window, click on “Device Manager”. The Device Manager window appears.
- Right-click on "UA-101", in the "Other devices" section of the Device Manager window.
- Click (left-click) on "Update Driver Software..."
- Select "Browse my computer for driver software."
- Click on "Browse".
- Select "Desktop" and then click on "OK".
- Click on "Next". The driver will begin installing.
Note: if a message appears asking "Would you like to install this device software?", click on "Install". - Click on "Close" when the driver has completed installation.
IF THE PROBLEM CONTINUES:
- Try different USB ports on the computer.
- Try a different USB cable.
- Test on a different computer (if available) to determine if the issue if with the UA-101 or the computer.
- Install the latest version of Windows or Mac OS X:
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Did you install a device, install software or a plug-in, or make a change in Device Manager just before the issue appeared? If so, it's possible that the change you made caused the connection or noise issue.
Undo the change or uninstall the driver or software (if you can), restart your PC, and then troubleshoot. Depending on the changes you made, some solutions might include:
- Remove or reconfigure the newly installed device.
- Roll back the driver to a version prior to your update.
- Use System Restore to undo recent changes. - Scan for viruses or trojans with any antivirus software installed.
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Check Power Management Settings (Windows only):
a. Click on the Windows (or Start) icon on the bottom left of your screen.
b. Select Control Panel. The Control Panel window will appear.
c. On the top-right of the Control Panel window, set the “View by:” to “Small Icons”.
d. Click on "Power Options."
e. In "Choose or customize a power plan," select "High performance" or "Show additional plans."
f. In the High performance area, click "Change plan settings."
g. Click "Change advanced power settings."
h. In the Advanced Settings, click the “+” symbol for "Hard Disk," and click the “+”symbol for "Turn off hard disk after" to open it.
i. Click "Setting (Minutes)," and click the down arrow to change the setting to "Never."
j. Click [OK] to close the Power Options window.
k. Close the "Edit Plan Settings" screen. -
Check Performance Options settings (Windows only):
a. Open "Control Panel," click "System and Security " or "System and Maintenance," and then click "System." If the Control Panel is in the icon view or Classic View, then double-click the "System" icon
b. At the left, click "Advanced system settings."
c. If a dialog box regarding User Account Control appears, click [Yes] or [Continue]. If you are asked to enter the password of an Administrator account, log on to Windows as a user whose Account Type is Administrator, then perform the settings again.
d. Click [Settings] of the Performance section, and then click the [Advanced] tab.
e. Select "Background services," and click [OK].
f. Click [OK] to close "System Properties." - Contact the computer manufacturer and see if you can get an updated USB driver/controller installed--as a new version from the manufacturer may resolve USB issues with the computer you're using.