The following information will help troubleshoot connection or noise issues when using the DUO-CAPTURE EX with an iPad:
Note: iPad 1st generations cannot be used and are not compatible.
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COMPUTER SWITCH
Be sure that the COMPUTER tab on the back of the DUO-CAPTURE EX is set to “TAB” and not "44.1" or "48". If this needs to be changed, turn off the DUO-CAPTURE EX, change the switch to TAB and then turn the DUO-CAPTURE EX back on. -
POWER
If you're using batteries, try brand new, Alkaline or Ni-MH batteries unused batteries. Lithiums or any other battery type are not compatible.
If you're using a power supply, be sure that you're using a Roland PSB-120 or PSB-1U power supply only. 3rd party power supplies can cause the unit to not operate properly.
Note: The DUO-CAPTURE EX cannot be bus powered when connected to an iPad and/or a power hub. USB bus power can be used only with a computer. -
CONNECTING HARDWARE
Try a different USB cable connecting the DUO-CAPTURE EX to the Apple iPad Camera Connection Kit or Apple Lightning to USB Camera Adapter.
Note: Due to low quality manufacturing, 3rd party camera connection kits may cause issues such as noise or inconsistent connectivity. Because of this, we recommend using Apple branded camera connection kits only. - iPAD APP
- Be sure that the app being used is running at its own latest version and that this version is compatible with the iPad version.
- The iPad app that you are using must support CoreAUDIO.
You may need to contact the app/software manufacturer for this information as well as instructions for setup and troubleshooting.