The following article will troubleshoot in the event that sound is heard only out of the left or right side of the speakers or headphones.
- Be sure that the MAIN meter is showing levels in both the left and right.
- If level is shown in both the left and right, audio is being output correctly from the OCTA-CAPTURE. Troubleshoot the audio cables connected to the speakers, the speakers themselves or try different headphones.
- If level is shown in only the left or the right:
- Open the software:
Windows: Click on the Windows (or Start) icon --> All Programs --> Roland folder.
Mac OS X: Open the OCTA-CAPTURE Control Panel from the Applications folder. - Click on the DIRECT MIXER icon on the top right of the screen.
- Then be sure that the panning is correct for the INPUT MIXER A (if using an external connected device such as a keyboard) and/or the WAVE OUT MIXER (if monitoring from audio software).
- Then be sure that the INPUT MIXER and WAVE OUT MIXER red master faders are both up for the left and right faders.
Be sure that the audio being sent from the computer software or from the device physically connected to the OCTA-CAPTURE is sending audio correctly. This will require troubleshooting either the computer software or the audio device connected (e.g. a keyboard, microphones, etc). - Check the panning in the OCTA-CAPTURE Control Panel software.
- Open the software:
If the problem continues, reset the internal settings and then test: OCTA-CAPTURE: How to Reset Internal Settings