QUAD-CAPTURE, UA-55: Cannot Install/Uninstall the Driver on Mac OS X

The following article troubleshoots in the event of an install/uninstall issues:

1. Connect directly to your computer via USB. Do not connect to a USB hub while troubleshooting.

2. Be sure that you are connecting to a USB 2.0 port on your computer; or a USB 3.0 port with backwards compatibility. Check the USB 3.0 specifications of your computer to determine if there is complete support for USB backwards compatibility.

3. Follow the procedure described below to start the uninstaller.
   1. Hold down the Control key and click the installer/uninstaller icon.
   2. On the menu that appears, select "Open."
   3. When you are prompted to confirm that you want to start the application, click "Open."
   Follow the procedure described below to start the installer.
   1. Hold down the Control key and click the installer/uninstaller icon.
   2. On the menu that appears, select "Open."
   3. When you are prompted to confirm that you want to start the application, click "Open."
   Check the security settings.
   1. In "System Preferences," click "Security & Privacy."
   2. Click the lock icon on the bottom left. When a dialog box requesting a password appears, enter the administrator's password to unlock.
   3. On the General tab, change the "Allow apps downloaded from"/"Allow applications downloaded from" setting to "Mac App Store and identified developers."

      *	When you finish installing or uninstalling the driver, change the setting back to the original setting using the same procedure.

4. Try different USB ports.

5. Try a different USB cable.
6. Test with a different computer to be sure that the QUAD-CAPTURE is not malfunctioning.