The following information will help you troubleshoot in the event that your computer does not recognize the V-STUDIO 100:
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First be sure that THE V-STUDIO 100 is not in STORAGE mode:
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Disconnect the USB cable from the V-STUDIO 100.
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Press and hold the DISPLAY button for two seconds. The UTILITY screen appears.
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Use the CURSOR/VALUE dial to select "STORAGE".
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Press the CURSOR/VALUE dial inward and then turn the dial counterclockwise to "OFF".
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Power off the V-STUDIO 100 and then power back on. Your V-STUDIO 100 will be out of storage mode and can now be used as an audio/MIDI interface.
- Install the latest driver for the computer's operating system. You may download the latest driver from the link below:
VS-100 Downloads - Be sure that the VS-100 has been updated to the latest version:
VS-100 Downloads - Be sure to log on as a user with administrative privileges on your computer.
- Close/turn off system monitoring/anti-virus software. If system monitoring software such as anti-virus programs are installed on your computer, close them while troubleshooting.
- Connect directly to your computer via USB. Do not connect to a USB hub while troubleshooting.
- Be sure that you are connecting to a USB 2.0 port on your computer; or a USB 3.0 port with backwards compatibility. Check the USB 3.0 specifications of your computer to determine if there is complete support for USB backwards compatibility.
- If you are using a Windows computer and your problem continues after updating the V-STUDIO 100's system version, try following the alternative driver installation article link below:
Knowledge Base Driver Installation Article - Try a different USB cable and different USB ports on the computer.
- Test on a different computer (if available) to pin-point whether the issue is due to the V-STUDIO 100 itself or with the original computer being used.
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Install the latest version of Windows or Mac OS X:
Windows OS Update
Mac OS X Update -
If you're using Windows, install the latest Service Pack for Windows:
Windows Service Pack Update -
Did you install a device, install software or a plug-in, or make a change in Device Manager just before the issue appeared? If so, it's possible that the change you made caused the connection or noise issue.
Undo the change or uninstall the driver or software (if you can), restart your PC, and then troubleshoot. Depending on the changes you made, some solutions might include:
- Remove or reconfigure the newly installed device.
- Roll back the driver to a version prior to your update.
- Use System Restore to undo recent changes. - Scan for viruses or trojans with any antivirus software installed.
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Check Power Management Settings (Windows only):
a. Click on the Windows (or Start) icon on the bottom left of your screen.
b. Select Control Panel. The Control Panel window will appear.
c. On the top-right of the Control Panel window, set the “View by:” to “Small Icons”.
d. Click on "Power Options."
e. In "Choose or customize a power plan," select "High performance" or "Show additional plans."
f. In the High performance area, click "Change plan settings."
g. Click "Change advanced power settings."
h. In the Advanced Settings, click the “+” symbol for "Hard Disk," and click the “+”symbol for "Turn off hard disk after" to open it.
i. Click "Setting (Minutes)," and click the down arrow to change the setting to "Never."
j. Click [OK] to close the Power Options window.
k. Close the "Edit Plan Settings" screen. -
Check Performance Options settings (Windows only):
a. Open "Control Panel," click "System and Security " or "System and Maintenance," and then click "System." If the Control Panel is in the icon view or Classic View, then double-click the "System" icon
b. At the left, click "Advanced system settings."
c. If a dialog box regarding User Account Control appears, click [Yes] or [Continue]. If you are asked to enter the password of an Administrator account, log on to Windows as a user whose Account Type is Administrator, then perform the settings again.
d. Click [Settings] of the Performance section, and then click the [Advanced] tab.
e. Select "Background services," and click [OK].
f. Click [OK] to close "System Properties." - Contact the computer manufacturer and see if you can get an updated USB driver/controller installed--as a new version from the manufacturer may resolve USB issues with the computer you're using.