The following information will help troubleshoot in the event that a computer does not recognize the FA-66.
Note:
- The FA-66 was designed for Firewire 400 only and was not compatible with Firewire 800, Thunderbolt, USB C, or any other type of adapter.
- The FA-66's last compatible operating systems were Windows 8 and macOS 10.12. Later operating systems are not compatible and there's not workaround to allow for compatibility.
Troubleshooting:
- If using Windows, install the latest driver for the operating system. You may download the latest driver from the link below:
https://www.roland.com/us/products/fa-66/downloads/ - Be sure to log on as a user with administrative privileges on your computer.
- Close/turn off system monitoring/anti-virus software. If system monitoring software such as anti-virus programs are installed on your computer, close them while troubleshooting.
- Using only a host controller with a Texas Instruments chipset is recommended. Other brands were inconsistent and are not recommended.
- Be sure that the firewire card is compatible with the computer and operating system and that it's received good reviews from other computer users.
Note that due to the age of the product, we don't have specific recommendations regarding which cards to purchase. - Try a different firewire cable and different firewire ports on the computer (if available).
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POWER – BUS POWERED:
- If the FA-66 is being bus powered, be sure that the back of the FA-66 is set to "BUS" and not "OFF". Also note that the FA-66 cannot be bus powered via the smaller 4-pin firewire connector--only the larger 6-pin firewire connector can supply bus power. If the blue power light (“PWR”) on the front panel does not illuminate, blinks or is intermittent, then the FA-66 is not being properly powered. Try a different 6-pin firewire cable and/or a different firewire port on the computer.
IMPORTANT NOTE: We cannot guarantee that adapting from another type of connection (such as Thunderbolt, USB, Firewire 800, etc) into Firewire 400 will be compatible or even supply enough bus power to power the FA-66 properly. In this case, a PSB-120 power supply can be tested to power the FA-66. A new PSB power supply can be purchased through a local dealer or online:
POWER – POWER SUPPLY:
- If powering the FA-66 via power supply, be sure that only a Roland PSB-1U or PSB-120 model numbered power supply is being used. 3rd party power supplies can be problematic. If the blue power light (“PWR”) on the front panel does not illuminate, blinks or is intermittent, then the FA-66 is not being properly powered. If you can, try a different PSB-1U or PSB-120 power supply. If the problem continues, the FA-66 will require service and will need to be sent to us for service. Service information can be found below.
- If the FA-66 is being bus powered, be sure that the back of the FA-66 is set to "BUS" and not "OFF". Also note that the FA-66 cannot be bus powered via the smaller 4-pin firewire connector--only the larger 6-pin firewire connector can supply bus power. If the blue power light (“PWR”) on the front panel does not illuminate, blinks or is intermittent, then the FA-66 is not being properly powered. Try a different 6-pin firewire cable and/or a different firewire port on the computer.
- Test on a different computer (if available) to pin-point whether the issue is due to the FA-66 itself or with the original computer being used.
If the problem continues, the unit will need to be serviced unfortunately. Service information can be found here:
http://www.rolandus.com/support/service_request/