M-200i: SYMPTOM: Troubleshooting LAN Connection Issues with a Router

The following article will troubleshoot connection issues with a router.

First be sure that the M-200i and router are setup according to the instructions below:

• http://cdn.roland.com/assets/media/pdf/M-200i_Remote_setup_e01.pdf

If the correct setup has been done, the following is troubleshooting information:

• Be sure that the M-200i is operating at the latest version:
  https://proav.roland.com/global/support/by_product/m-200i/updates_drivers/
• Make sure that the router is ONLY connected to the M-200i. No other networks or devices should be plugged into the router.
• Make sure that the M-200i is plugged into a LAN port on the router and not a MODEM port.
• Make sure that the M-200i Network LAN settings are set to DHCP and that DHCP is active on the router as well.
• Physically disconnect any USB cable connected to the M-200i--just while troubleshooting.
• Test with a different network cable that connects the M-200i to the router.
• Try initializing the router.
• Try initializing the M-200i. Be sure to backup settings prior to initializing the console:
  • M-200i: Saving the Mixer Settings to a USB Drive (Backup)
  • M-200i: Restoring to Factory Settings (Initializing the Mixer Setting)
    Note: Be sure not to load the backup file back in until the testing has been completed.
• Certain routers may take a few moments to communicate with the M-200i. After connecting to the mixer, wait a minute or two to see if communication occurs.
• Please go through the "iPadGuidedAccessMode.pdf" document attached to this article for improved iPad stability.
• Test with a different router (if available).
• Test with a different iPad or computer (if available).
  • If testing with a computer, the M-200i RCS software can be found from the link below. The M-200i RCS software allows for control of the M-200i from a computer:
    https://proav.roland.com/global/support/by_product/m-200i/updates_drivers/