STUDIO-CAPTURE: SYMPTOM: Computer Does Not Recognize the STUDIO-CAPTURE

The following information will help you troubleshoot in the event that your computer does not recognize the STUDIO-CAPTURE:

1. Be sure that the driver for the computer's operating system has first been installed:
   https://www.roland.com/global/products/studio-capture/downloads/
   NOTE to Mac users:
   If the driver does not install or if the Studio-Capture is not recognized:
   
   1. In "System Preferences," click "Security & Privacy."
   2. Open the General tab and check if any message indicating the loading of the system software being blocked is displayed.
      * If it is not displayed, restart the computer, connect the unit to the computer, and then check the display again.
   3. If displayed, confirm that the publisher is "Roland Corporation" and click "Allow".
      * If the loading of system software of multiple publishers is blocked, click "Allow" to display a list of developers. Select "Roland Corporation" and then click [OK].
   4. If asked to restart, click [Restart] to restart the computer.
2. Then check to see if the STUDIO-CAPTURE appears as a selection in the software:
1. If using DAW software (e.g. Pro Tools, Logic, Cubase, Sonar, etc):
   Be sure to first follow the proper setup procedure for setting up an audio interface (such as the STUDIO-CAPTURE) in the software. As each manufacturer's software differs from version to version, please refer to the software's current manual or online help for proper procedures.
2. If using playback software (e.g. iTunes, Windows Media Player, etc):
   Be sure that the STUDIO-CAPTURE is setup within the operating system:
   Setting Up as the Default Audio Interface for A Computer
   
   If the STUDIO-CAPTURE does not appear as a selection, the following is troubleshooting information:
   
3. If using a computer with USB C, be sure to use a name brand or an Apple brand adapter.

4. Be sure to log on as a user with administrative privileges on your computer.

5. Close/turn off system monitoring/anti-virus software when installing the driver--such as the Norton software you have installed. If system monitoring software such as anti-virus programs are installed on your computer, close them while troubleshooting.

6. Connect directly to your computer via USB. Do not connect to a USB hub while troubleshooting.

7. Be sure that you are connecting to a USB 2.0 port on your computer; or a USB 3.0 port with backwards compatibility. Check the USB 3.0 specifications of your computer to determine if there is complete support for USB backwards compatibility.

8. Try a different USB port.
9. Try a different USB cable.
10. Disconnect all other USB devices from the computer (except for the mouse and keyboard)--for troubleshooting purposes. If the issue is resolved, troubleshoot the USB device that's interfering with the computer's ability to connect to the STUDIO-CAPTURE.

11. Try disconnecting the STUDIO-CAPTURE from the computer, running the uninstall program that came with the driver download, restarting the computer and then installing.

12. Install the latest version of Windows or Mac OS X:

13. If you're using Windows, install the latest Service Pack for Windows.

14. Did you install a device, install software or a plug-in, or make a change in Device Manager just before the issue appeared? If so, it's possible that the change you made caused the connection or noise issue.
    Undo the change or uninstall the driver or software (if you can), restart your PC, and then troubleshoot. Depending on the changes you made, some solutions might include:
      - Remove or reconfigure the newly installed device.
      - Roll back the driver to a version prior to your update.
      - Use System Restore to undo recent changes.

15. Scan for viruses or trojans with any antivirus software installed.

16. Check Power Management Settings (Windows only):
    a. Click on the Windows (or Start) icon on the bottom left of your screen.
    b. Select Control Panel. The Control Panel window will appear.
    c. On the top-right of the Control Panel window, set the “View by:” to “Small Icons”.
    d. Click on "Power Options."
    e. In "Choose or customize a power plan," select "High performance" or "Show additional plans."
    f. In the High performance area, click "Change plan settings."
    g. Click "Change advanced power settings."
    h. In the Advanced Settings, click the “+” symbol for "Hard Disk," and click the “+”symbol for "Turn off hard disk after" to open it.
    i. Click "Setting (Minutes)," and click the down arrow to change the setting to "Never."
    j. Click [OK] to close the Power Options window.
    k. Close the "Edit Plan Settings" screen.

17. Check Performance Options settings (Windows only):
    a. Open "Control Panel," click "System and Security " or "System and Maintenance," and then click "System." If the Control Panel is in the icon view or Classic View, then double-click the "System" icon
    b. At the left, click "Advanced system settings."
    c. If a dialog box regarding User Account Control appears, click [Yes] or [Continue]. If you are asked to enter the password of an Administrator account, log on to Windows as a user whose Account Type is Administrator, then perform the settings again.
    d. Click [Settings] of the Performance section, and then click the [Advanced] tab.
    e. Select "Background services," and click [OK].
    f. Click [OK] to close "System Properties."

18. Test on a different computer (if available) to pin-point whether the issue is due to the STUDIO-CAPTURE itself or with the original computer being used.
19. Contact the computer manufacturer and see if you can get an updated USB driver/controller installed--as a new version from the manufacturer may resolve USB issues with the computer you're using.