MICRO BR BR-80: SYMPTOM: Driver Will Not Install (Windows 10)

The following is troubleshooting information in the event that the Windows 10 driver will not install on a BR-80:

Notes:

• The computer automatically downloads the Windows 10 driver from the Internet when connected to the computer. The computer must have a stable internet connection.
  
• Windows 10 Mobile is not supported.
• This driver cannot be used in a virtual Windows environment, such as Hyper-V or Virtual PC. Mac computers running Microsoft Windows are not supported.

Troubleshooting:

1. Be sure that the BR-80's USB mode is set to AUDIO before connecting it to the computer:
   
   1. Press the MENU button. 
   2. Cursor to "Function" and then press ENTER. 
   3. Cursor to "USB" and then press ENTER. 
   4. Use the dial to specify "AUDIO" and then press ENTER. 
      A message will appear: "Please restart to change the USB mode." 
   5. Press ENTER.
   6. Power off the BR-80 and then turn the power back on.
2. When installing, you must log on as a user with administrative privileges on your computer.
3. Close system monitoring/anti-virus software before installing. If system monitoring software such as anti-virus programs are installed on your computer, you must close them until you’ve finished installing the driver.
4. Close down all open software and windows so that the desktop is the only item visible on the screen.
5. Be sure that you are connecting to a USB 2.0 port on your computer; or a USB 3.0 port with backwards compatibility. Check the USB 3.0 specifications of your computer to determine if there is complete support for USB backwards compatibility.
6. The computer's device recognition may have failed. Disconnect the USB cable from both the BR-80 and the computer and then reconnect both.
7. Try a different USB port on the computer.
8. Try a different USB cable.
9. If the BR-80 is connected but cannot be used after waiting for 10 minutes, try installing the driver manually:
   
   • Turn on the power of BR-80 and connect it to the computer using a USB cable.
   • Right-click the start button and then click "Device Manager".
   • In the View menu, click "Devices by type".
   • Click "Sound, video and game controllers" or "Other devices" to display the BR-80 device.
   • When the BR-80 device appears, right-click it, and then select "Update Driver Software".
   • Select "Search automatically for updated driver software".
   • The PC starts searching for the driver, and the driver is installed automatically.
   • The installation is completed if the "Windows has successfully updated your driver software" message is displayed.
   • Click "Close".
If the "System Settings Change" dialog box appears, click [Yes] to restart Windows.