The following is troubleshooting information in the event that an external CD drive is having connectivity issues.
First be sure that the CD drive is properly connected:
- With the power turned off on both devices, connect one end of the SCSI cable to the VS-880s SCSI port on the rear panel, and the other to your drives SCSI port. Make sure they are connected securely.
- If your external drive is the only or last device in the SCSI chain (the VS-880 is the first), make sure that it is terminated (consult your drives owners manual if you are unsure how to terminate your drive).
- Set the drives SCSI ID number so that it does NOT match the SCSI ID number of any other devices in the SCSI chain (the VS-880 defaults to SCSI ID 7). Consult your drives owners manual if you are unsure how to set the SCSI ID.
- Turn on the power of any external SCSI devices in the chain. If you are using a removable media drive (Zip, Syquest, etc.) insert a disk into the drive.
- Turn on the VS-880. During its startup procedure, the VS-880 will recognize the external drive.
If the problem continues:
- SCSI cables that have been attached for length of time can build up oxidation. Sometimes all you have to do is un-connect and then re-connect the cable.
- Change to a different SCSI ID Number and restart.
- Try connecting to the other SCSI connection on the burner. (SCSI is a two communication-you can use either connection.)
- Try a different SCSI cable.
If the problem continues, it appears the product may need service unfortunately. To get the product serviced, you have two options:
You can use our Service Center Locator at http://www.rolandus.com/support/service_centers/ to locate an authorized Roland Service Center in your area, or you can send the unit directly to our facility in Ontario, CA.
To send the product to the Ontario facility, you must first obtain a Return Authorization number (RA).
You can do so by using our online service request form on our site here;
http://www.rolandus.com/support/service_request/
Additional service rate and warranty information can be found here;
http://www.rolandus.com/support/service_repair/
Kind regards,
Roland Product Support