The following is troubleshooting information if you're having problems installing Windows 10 drivers for the GP-10.
Notes:
- The computer automatically downloads the Windows 10 driver from the Internet when connected to the computer.
- Windows 10 Mobile is not supported.
- This driver cannot be used in a virtual Windows environment, such as Hyper-V or Virtual PC. Mac computers running Microsoft Windows are not supported.
Make sure you're not connected to a USB "hub." You need to be connected directly to one of the main physical USB ports on the computer. (On desktops, these would be on the back panel, not the convenient front panel ports).
You'd also want to disconnect any other USB devices (other than the mouse and/or keyboard) and reboot the computer with the GP-10 connected.
Verify that you're connecting the GP-10 to a USB 2.0 port. USB 3.0 ports are not compatible with the GP-10.
Try a Factory Reset on the GP-10:
CAUTION: All user information will be lost when performing a factory reset. Be sure to backup any information, patches, or custom system settings to wish to keep.
1. Turn on the GP-10's power.
2. Press the SYSTEM button repeatedly until "Factory Reset" appears in the display.
3. Press and release the WRITE button. "ARE YOU SURE ? " appears.
4. Press WRITE again. "Factory Reset Now executing" appears for about 5 seconds, and then the main screen appears. The reset is complete.
Try a different USB cable.
After confirming these things, reboot the computer and the GP-10 once again.
If the GP-10 is connected but cannot be used after waiting for 10 minutes, try installing the driver manually:
Connect the GP-10 to the computer using a USB cable.
Right-click the start button and then click "Device Manager."
In the View menu, click "Devices by type."
Click "Sound, Video and Game Controllers" or "Other devices" to display the GP-10 device.
When the GP-10 device appears, right-click it, and then select "Update Driver Software."
Select "Search automatically for updated driver software."
Your PC will begin searching for the driver, and the driver is installed automatically.
The installation is completed when the "Windows has successfully updated your driver software" message is displayed. Click "Close."
If the "System Settings Change" dialog box appears, click [Yes] to restart Windows.
If there is still a problem, you may want to see if the GP-10 shows up as a device or has the same problem while using a different computer altogether. If so, then that would rule out that the GP-10's USB port has a problem.