The following is troubleshooting information in the event that the Windows 10 driver will not install:
Notes:
- The computer automatically downloads the Windows 10 driver from the Internet when connected to the computer.
- Windows 10 Mobile is not supported.
- This driver cannot be used in a virtual Windows environment, such as Hyper-V or Virtual PC. Mac computers running Microsoft Windows are not supported.
Troubleshooting:
- Be sure that the computer has a stable internet connection. One way to test this is to open a browser and try to watch a video online (e.g. www.youtube.com). If the video freezes or doesn't play, there may be a connection issue with your internet service provider. In this case, contact the internet service provider for assistance.
- When installing, you must log on as a user with administrative privileges on your computer.
- Close system monitoring/anti-virus software before installing. If system monitoring software such as anti-virus programs are installed on your computer, you must close them until you’ve finished installing the driver.
- Close down all open software and windows so that the desktop is the only item visible on the screen.
- Be sure that you are connecting to a USB 2.0 port on your computer; or a USB 3.0 port with backwards compatibility. Check the USB 3.0 specifications of your computer to determine if there is complete support for USB backwards compatibility.
- The computer's device recognition may have failed. Disconnect the USB cable from both the UA-101 and the computer and then reconnect both.
- Try a different USB 2.0 compatible port on the computer.
- Be sure to connect the UA-101 directly to the computer.
Do not connect to a USB hub while installing the driver. - Try a different USB cable.
- If the PC is started up while the UA-101 is still connected to the PC with its power turned on, the driver may not be loaded properly and you may not be able to use the UA-101. In such cases, connect the UA-101 to another USB port or turn on the power of UA-101 after the PC starts up.
- If the UA-101 is connected but cannot be used after waiting for 10 minutes, try installing the driver manually:
- Turn on the power of UA-101 and connect it to the computer using a USB cable.
- Right-click the start button and then click "Device Manager".
- In the View menu, click "Devices by type".
- Click "Sound, video and game controllers" or "Other devices" to display the UA-101 device.
- When the UA-101 device appears, right-click it, and then select "Update Driver Software".
- Select "Search automatically for updated driver software".
- Your PC starts searching for the driver, and the driver is installed automatically.
- The installation is completed if the "Windows has successfully updated your driver software" message is displayed.
- Click "Close". If the "System Settings Change" dialog box appears, click [Yes] to restart Windows.