The following article troubleshoots general connection when using the BR-800 with a computer:
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First be sure that BR-800 is in the correct USB mode:
- Connect a USB cable to the BR-800 and the computer.
Note: We recommend connecting the BR-800 directly to the computer and not through a USB hub. - On the BR-800, press the MENU button.
- Cursor to "USB," and then press ENTER.
- Cursor to the correct USB mode and then press ENTER.
- Connect a USB cable to the BR-800 and the computer.
- Be sure that the BR-800 is running at version 1.06 or later--as there was a bug fix for USB connection in version 1.06.
Note: The current version appears on the BR-800's screen when it's powering on. If the version is earlier than 1.06, the update can be found from the link below. If the version is already 1.06 or later, proceed to step 3 below.
https://www.boss.info/us/support/by_product/br-800/updates_drivers/9c993e76-e39c-41bb-aefb-a5db66a28095/ -
Be sure to log on as a user with administrative privileges on your computer.
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Close/turn off system monitoring/anti-virus software when installing the driver--such as the Norton software you have installed. If system monitoring software such as anti-virus programs are installed on your computer, close them while troubleshooting.
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Connect directly to your computer via USB.
Do not connect to a USB hub while troubleshooting. -
Be sure that you are connecting to a USB 2.0 port on your computer; or a USB 3.0 port with backwards compatibility. Check the USB 3.0 specifications of your computer to determine if there is complete support for USB backwards compatibility.
- Note that connection issues can occur with an audio interface if a computer falls asleep while connected. If the BR-800 does not work correctly after resuming from Sleep mode, you should exit all applications/software, and then disconnect the USB cable of the BR-800 and reconnect it.
- Try different USB ports on the computer.
- Test with a different USB cable.
- Try disconnecting the BR-800 from the computer, downloading the latest driver, running the driver uninstall program that comes with the driver download, restarting the computer and then re-installing the driver:
https://www.boss.info/us/products/br-800/downloads/ -
Install the latest version of Windows or Mac OS X:
Windows OS Update
Mac OS X Update -
If you're using Windows, install the latest Service Pack for Windows:
Windows Service Pack Update -
Did you install a device, install software or a plug-in, or make a change in Device Manager just before the issue appeared? If so, it's possible that the change you made caused the connection or noise issue.
Undo the change or uninstall the driver or software (if you can), restart your PC, and then troubleshoot. Depending on the changes you made, some solutions might include:
- Remove or reconfigure the newly installed device.
- Roll back the driver to a version prior to your update.
- Use System Restore to undo recent changes. - Scan for viruses or trojans with any antivirus software installed.
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Check Power Management Settings (Windows only):
a. Click on the Windows (or Start) icon on the bottom left of your screen.
b. Select Control Panel. The Control Panel window will appear.
c. On the top-right of the Control Panel window, set the “View by:” to “Small Icons”.
d. Click on "Power Options."
e. In "Choose or customize a power plan," select "High performance" or "Show additional plans."
f. In the High performance area, click "Change plan settings."
g. Click "Change advanced power settings."
h. In the Advanced Settings, click the “+” symbol for "Hard Disk," and click the “+”symbol for "Turn off hard disk after" to open it.
i. Click "Setting (Minutes)," and click the down arrow to change the setting to "Never."
j. Click [OK] to close the Power Options window.
k. Close the "Edit Plan Settings" screen. -
Check Performance Options settings (Windows only):
a. Open "Control Panel," click "System and Security " or "System and Maintenance," and then click "System." If the Control Panel is in the icon view or Classic View, then double-click the "System" icon
b. At the left, click "Advanced system settings."
c. If a dialog box regarding User Account Control appears, click [Yes] or [Continue]. If you are asked to enter the password of an Administrator account, log on to Windows as a user whose Account Type is Administrator, then perform the settings again.
d. Click [Settings] of the Performance section, and then click the [Advanced] tab.
e. Select "Background services," and click [OK].
f. Click [OK] to close "System Properties."