GO:KEYS 5, GO:KEYS 3: Audio cuts out after a factory reset when connected to an iOS device via Bluetooth

If your GO:KEYS 5 or GO:KEYS 3 was previously connected to an iOS device via Bluetooth, audio may become unstable after performing a factory reset.

Remove the Bluetooth pairing information from the iOS device.

1. On the iOS device, open “Settings” → “Bluetooth”.
2. In the “My Devices” list, tap the “i” icon for the previously connected GO:KEYS.
3. Tap “Forget This Device”.
4. Tap “Forget Device” to confirm.

Note: The GO:KEYS may appear as “Not Connected” in the Bluetooth device list.

For Bluetooth connection details, refer to the “Using the Bluetooth® functionality” section in the GO:KEYS 5 / GO:KEYS 3 Reference Manual.