The GO:KEYS 5 and GO:KEYS 3 may occasionally display the following error messages. Please resolve the problem according to the type of error.
| Error Messages | Explanation | Action |
|---|---|---|
|
An error occurred during writing. Error 2 |
An error occurred during writing to the internal memory. The internal memory might be damaged. |
Execute Factory Reset. *Tick the "Reset Data", "Reset System Data" and "Remove License" checkboxes. For details, please see "GO:KEYS 5, GO:KEYS 3: How to Perform a Factory Reset (Restore Default Settings)". |
| An error occurred during writing to the USB flash drive. Either the USB flash drive does not have sufficient free space or might be damaged. |
Insert another USB flash drive and try again. Alternatively, you can initialize the USB flash drive. |
|
| USB Memory is not ready. | No USB flash drive is inserted. | Insert the USB flash drive and try again. |
|
Insufficient free memory at the save destination. Error 11 |
The internal memory does not have enough free space left. | Delete unnecessary content by following the procedure "Deleting content (Delete Contents)" in the Reference Manual, and then try again. |
| The USB flash drive does not have enough free space left. | Either insert another USB flash drive or delete unnecessary files and try again. | |
|
An error occurred during reading. Error 14 |
An error occurred while reading to the internal memory. The internal memory might be damaged. |
Execute Factory Reset. *Tick the "Reset Data", "Reset System Data" and "Remove License" checkboxes. For details, please see "GO:KEYS 5, GO:KEYS 3: How to Perform a Factory Reset (Restore Default Settings)". |
| An error occurred while reading the USB flash drive. The USB flash drive might be damaged. Insert another USB flash drive media and try again. |
Insert another USB flash drive and try again. Alternatively, you can initialize the USB flash drive. |
|
|
This audio format is not supported. Error 18 |
This audio format is not supported. | Please use 44.1 kHz 16-bit linear WAV format audio files or MP3 (44.1 kHz, 64-320 kbps) audio files. |
|
This unit can't deal with the excessive MIDI data. Error 40 |
The unit cannot deal with the excessive MIDI data sent from the external USB MIDI. | Reduce the amount of MIDI data sent to the unit. |
|
System error has occurred. Error 51 |
There may be a problem with the system. | Repeat the procedure from the beginning. If it is not solved after you have tried several times, contact the Roland Service Center |
|
Excessive current to the USB Memory port. Error 65 |
The USB flash drive connector was subjected to excessive current. | Make sure that there is no problem with the external media, then turn the power off, then on again. |
| Error Messages | Explanation | Action |
| USB Memory is not ready. | The USB flash drive cannot be recognized. | Make sure that your USB flash drive is correctly inserted into the GO:KEYS 5 / GO:KEYS 3. |
| Expansion File Not Found! | This is shown when there are no expansion files saved on the USB flash drive. | Check that the file is correctly saved on the media, and that the file format is ".exz". |
| Incorrect File! | This is shown when the selected file is not compatible with the GO:KEYS or if the file is corrupted. | Check the compatible models of the source file you downloaded, and try downloading again. |
| Incorrect License! Remove License | This is shown when the selected file is already associated with a different user license. | To install, you must either have the file with the same user license as the additional content file (Sound Pack, Style Pack, Wave Expansion) that’s already installed, or else initialize the user license. |
| Expansion Memory Full! | This is shown when there is not enough free capacity to install the Wave Expansion. | To install, you must first free up storage space by deleting Wave Expansions that are already installed. |
See the "GO:KEYS 5/GO:KEYS 3 Roland Cloud User’s Guide" for more details.