The following information troubleshoots in the event that the computer does not recognize the Super UA:
- Install the latest driver for you operating system. You may download the latest "USB driver" from the link below:
https://www.roland.com/us/products/super_ua/downloads/
NOTE:
- If a Mac computer is being used:
When connecting the device for the first time after driver installation, the message "System Extension Blocked" might be displayed.
If this happens, click [OK], and then unblock by the "Check the security settings to see if the loading of the driver is blocked." procedure.- In "System Preferences," click "Security & Privacy."
- Open the General tab and check if any message indicating the loading of the system software being blocked is displayed.
* If it is not displayed, restart the computer, connect the unit to the computer, and then check the display again. - If displayed, confirm that the publisher is "Roland Corporation" and click "Allow".
* If the loading of system software of multiple publishers is blocked, click "Allow" to display a list of developers. Select "Roland Corporation" and then click [OK]. - If asked to restart, click [Restart] to restart the computer.
- If a Mac computer is being used:
- Be sure to log on as a user with administrative privileges on your computer.
- Close/turn off system monitoring/anti-virus software. If system monitoring software such as anti-virus programs are installed on your computer, close them while troubleshooting.
- Connect directly to your computer via USB. Do not connect to a USB hub while troubleshooting.
- Be sure that you are connecting to a USB 2.0 port on your computer; or a USB 3.0 port with backwards compatibility. Check the USB 3.0 specifications of your computer to determine if there is complete support for USB backwards compatibility.
- Try a different USB cable and different USB ports on the computer.
- Try disconnecting the USB cable and performing a Factory Reset:
https://www.roland.com/us/support/knowledge_base/115002389266/ - Test on a different computer (if available) to pin-point whether the issue is due to the Super UA itself or with the original computer being used.