GO:MIXER PRO: Troubleshooting Connection Issues

The following article troubleshoots in the event that the GO:MIXER PRO does not maintain a connection with the phone being used.

1. A common reason for connectivity issues is that the phone's USB or lightning port has accumulated dirt, lint or dust that is preventing the GO:MIXER PRO from connecting. Check with the phone manufacturer for information regarding properly cleaning this port out--in order to make connectivity.
2. Test with a USB cable that came with the GO:MIXER PRO. If the problem continues, test with a different USB cable (if available).
   1. iPhones
      1. If not using the included lightning to USB cable, be sure to us an Apple brand Lightning to USB Camera Adapter and not a 3rd party.
      2. Be sure that the USB-A to micro-B cable cable connected to the camera adapter is not designed only for charging a device. Charge-only cables cannot transmit data.
      3. Be sure that the standard USB-A to micro-B cable is less than 1.5 feet.
   2. Android Phones
      1. If using an Android phone with a USB micro B-type connector, be sure that only the included USB cable is being used--3rd party cables are not compatible.
      2. If using an Android phone with a USB micro B-type connector, the white end of the included USB cable must connect to the GO:MIXER PRO and the black end of the USB cable must connect to the Android.
3. Be sure that a compatible phone or iPad is being used. The following are lists of compatible devices and the compatible operating systems (under "Smartphone Compatibility"):
   https://www.roland.com/global/products/gomixer_pro/support/
   - Check that both the phone and the operating system on the phone are compatible.
4. Be sure that a compatible app is being used. Not all apps are warranted for full function with the GO:MIXER PRO. Check the compatible app list on the bottom of one of the links in the "Smartphone Compatibility" section: https://www.roland.com/global/products/gomixer_pro/support/
   Notes:
   * A compatible app needs to be open in order for the GO:MIXER PRO to remain on.
   * It is not possible to monitor existing tracks through the GO:MIXER PRO while simultaneously recording a new performance.
5. Try restarting the phone or iPad.
6. Update the phone or iPad to its latest OS version.
7. Test with the camera app included with phone or iPad's operating system to determine if the issue is app specific.
8. Power:
   1. Be sure that the phone is charged and not low on battery.
   2. If using batteries in the GO:MIXER PRO, be sure that the batteries are new.
9. Disconnect the USB cable from both the GO:MIXER PRO and the phone. Then reconnect both ends making sure that the USB cable is fully connected to both the GO:MIXER PRO and the phone.
10. If available, test with a different compatible phone or iPad (using the link of one of the articles above as a reference).