GO:LIVECAST: Troubleshooting Connection Issues

The following article troubleshoots in the event that the GO:LIVECAST does not maintain a connection with the phone or if there are power issues.

1. Be sure that a compatible phone and compatible operating system are being used:
   https://www.roland.com/us/products/golivecast/support/
   (Scroll down to SUPPORT DOCUMENTS towards the bottom of the page)
2. A common reason for connectivity issues is that the phone's USB or lightning port has accumulated dirt, lint or dust that is preventing the Go:Livecast from connecting. Check with the phone manufacturer for information regarding properly cleaning this port out--in order to make connectivity.
3. Another reason is that the phone's case is preventing the USB or lighting cable from completely connecting. Try removing the phone's case while troubleshooting.
4. USB Cable:
   Be sure to use the lightning to USB cable included with the Go:Livecast. If this has been misplaced, an Apple brand Lightning to USB Camera Adapter can be used with a standard USB-A to micro-B cable:
   https://www.apple.com/shop/product/MD821AM/A/lightning-to-usb-camera-adapter
   
   NOTE: Please be sure that it's an Apple brand adapter and not a 3rd party. Also be sure that the USB cable connected to the camera adapter is not designed only for charging a device. Charge-only cables cannot transmit data.
5. Check that the phone is connected only to the phone port and the power is only connected to the 5V port:
   
   
   
6. Be sure to make all USB connections before starting the app.
7. Try deleting the Go:Livecast app from the phone and then redownloading from the App Store (iOS) or Google Play (Android). This will ensure that the latest app version is installed.
8. Power
   
   1. Be sure that the USB power adapter is rated for at least 5 volts.
   2. Test with a different USB power adapter (if available).
   3. If using a camera adapter (iPhone) or multiport adapter (Android):
      1. Connect according to page 10 or page 11 of the manual:
         https://static.roland.com/assets/media/pdf/GOLIVECAST_eng01_W.pdf
      2. Disconnect the camera adapter or multiport adapter and connect the GO:LIVECAST's "5V" USB power port directly to a USB power adapter.
9. Disconnect all USB cables and then reconnect all ends--making sure that the USB cables are fully connected.
10. Internet speed/quality
    This is affected by the speed or congestion of the network connection. Improvements would be:
    • Being sure that no other devices or apps are connecting to the internet or wifi router while streaming.
    • Using a high quality wifi router.
    • Being sure to have solid, fast internet speed from the service provider.
    • If using a satellite phone, it's recommended to be running the same operating system as the primary phone has installed (iOS and iOS, or Android to Android).
    • Be sure the latest Go:Livecast app version is installed. To ensure this, delete the app and then redownload it.
      
      
11. If available, test with a different compatible phone (using the compatibility link of one of the articles above as a reference).