The following information can be used for troubleshooting if you're not able to send/receive MIDI or audio data from the SPD-SX-SE's USB port to the computer.
For MIDI data, first try this test:
Turn OFF the Local Control setting in the SPD-SX:
SPD-SX: Local Control
Confirm the USB-MIDI I/F switch in the SPD-SX-SE is set to "OFF."
(Same menu as the Local Control setting)
Connect headphones to the PHONES output on the SPD-SX-SE and turn up the PHONES knob.
Using a standard MIDI cable, connect the MIDI OUT of the SPD-SX-SE to its MIDI IN - essentially creating a loop.
Select a factory kit that has sounds assigned to the pads in the SPD-SX-SE.
Hit the pads. If you hear sounds being triggered, then you'll know the SPD-SX-SE's MIDI ports are functioning, and you'll need to check things in your computer and/or MIDI interface. (When using the MIDI ports on the SPD-SX-SE).
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When using the USB Computer port on the SPD-SX for Audio/MIDI:
- Drivers must be installed. MAC OS 10.13 -10.15 will block the installation of drivers in the background. Be sure to follow the important driver troubleshooting information on the driver downloads page.
Windows 10 drivers are installed automatically after changing the USB Mode in the SPD-SX-SE to "AUDIO/MIDI," rebooting it, and then connecting the USB Computer port to the computer.
- The USB Mode must be set to AUDIO/MIDI. If it was changed from WAVE MGR, you must cycle the power on/off.
- The USB-MIDI I/F switch must be set to "ON."
- By default, the SPD-SX-SE MIDI Channel is set to 10. Make sure this is matched within the software.
- It's recommended to bypass any USB hub and connect directly to a physical port on the computer when possible.
- USB 3.0 ports on computers that do not have backwards (2.0) compatibility cannot be used with the SPD-SX-SE.
- Disconnect any other USB devices (e.g audio interface) and only have the SPD-SX connected.
- Be sure to connect to the USB COMPUTER port with a USB A-B cable and not the USB MEMORY port with an A-A cable on the SPD-SX-SE.