Please check the following:
- Be sure to setup the Satellite camera according to the manual:
https://www.roland.com/us/support/knowledge_base/360052930611/ - The version of the GO:LIVECAST app: The same version of the GO:LIVECAST app must be installed both on the main and satellite smartphone. To be sure the latest versions are installed, delete the GO:LIVECAST app from each phone and then redownload.
- Be sure that the version of phone (e.g. iPhone 11, Galaxy S10+, etc) and also the phone's operating system version (e.g. iOS 13, Android 9.0, etc) are both compatible. This can be view in one of the Smartphone Compatibility links here:
https://www.roland.com/us/products/golivecast/support/ - (iOS only) Wi-Fi network: Both the main and the satellite smartphone must be connected to the same Wi-Fi. When using this outdoors, you can use your smartphone’s Personal Hot Spot function to connect the main and satellite phones so that the satellite camera can be used even when there’s no Wi-Fi router.
- Test the satellite device's internet connectivity by playing a youtube video or doing an online search--to be certain that the satellite device does indeed have internet connection.
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We recommend that the satellite camera function be used between devices on which the same operating system is installed (iOS and iOS, or Android and Android) to ensure stability and quality.
- Restart the power to both phones.
- If the problem continues, test with a different, compatible satellite phone (if available).