Rubix: SYMPTOM: No Input Sound in Streaming Platform (Windows 10)

The following article troubleshoots in the event that no sound is input into a streaming platform or software (such as Skype, etc) with Windows 10.

1. ASIO Compliance
   Be sure that the streaming platform being used supports ASIO drivers. Check the documentation or contact the streaming platforms support for this information.
   
   

2. Driver Installation
   The computer automatically downloads and installs the Rubix driver from the internet when connected to the computer. Be sure that the computer has internet access before connecting the Rubix to the computer via USB. Once the driver is installed, internet access is no longer not needed.
   
   

3. Input 1 Only
   Conventional streaming programs/platforms only support input 1 of any connected audio interface. Be sure that the microphone is connected to only input 1 and not any other input.
   
   

4. Driver Setup

   • • If the streaming platform does not use Window Sound settings and contains its own setup of an audio interface within its software:

       • • Check the streaming platforms support documentation for information regarding setting up an audio interface within their software.

     • If the streaming platform uses Windows Sound settings, set up the Rubix as the input device for Windows:

       • • In the search bar located on the left-hand side of your taskbar, next to the Windows button, search for "Sound Settings." The Sound settings window appears.

         • Scroll down to the "Input" section and then click on the dropdown box for "Choose your input device."

         • Select the Rubix as the input device.

5. If the Rubix does not appear in the dropdown list from step 4 above, the driver may not have been installed:
   https://www.roland.com/us/support/knowledge_base/360050491131/

6. Sample rate
   While most streaming platforms can receive audio from multiple sample rates of an audio interface, it's best to test with 44.1kHz if there are audio issues.

   • • In the search bar located on the left-hand side of your taskbar, next to the Windows button, search for "Sound Settings." The Sound settings window appears.

     • Scroll down to the "Input" section and then click on the dropdown box for "Choose your input device" and be sure the Rubix is selected.
     • After selecting the Rubix, click on "Device Properties" beneath it.
     • Click on "Additional device properties." A new window will appear.
     • Select the Advanced tab and then set the Rubix to 44.1kHz under Default Format.
     • Click the Apply button.

7. Exclusive control off
   In the event that another program is taking control of the ASIO driver, check that exclusive control is turned off.

   • • Close all programs and open windows so that only the desktop is visible.
     • Open the "Additional device properties" using the steps from above.
     • Under the Exclusive Mode section, uncheck "Allow applications to take exclusive control of this device" and also uncheck "Give exclusive mode applications priority."
     • Click the Apply button.