Rubix: SYMPTOM: Computer Does Not Recognize the Rubix (Windows)

The following information will help you troubleshoot in the event that a Windows computer does not recognize the Rubix:

1. Install the latest driver for the operating system being used:
   Rubix22 / Rubix24 / Rubix44 Driver for Windows
2. Power:
   1. 1. Connect the Rubix 22 directly to the computer (no USB hub) via USB and then power on the Rubix 22 by setting the POWER SOURCE switch on the back to the right (towards ).
      2. If using an external power supply, connect the the Rubix 22 directly to the computer (no USB hub) via USB. Then connect the Rubix to the external power via the 5V DC jack on the back and set the POWER source witch on the back to the left (towards 5V DC).
3. Be sure to log on as a user with administrative privileges on your computer.
4. Close/turn off system monitoring/anti-virus software. If system monitoring software such as anti-virus programs are installed on your computer, close them while troubleshooting.
5. USB
   1. 1. IMPORTANT NOTE: Do not use a USB cable that is designed only for charging a device. Charge-only cables cannot transmit data. Check the documentation of the cable being used to be sure that the cable is not designed for charge-only.
      2. Be sure to use an Apple brand USB-C to USB adapter--or at least a name brand. 3rd party adapters can be less reliable than Apple brand.
      3. Test with a different USB cable that's connected to the USB-C to USB adapter (if available).
      4. Connect directly to your computer via USB. Do not connect to a USB hub while troubleshooting.
      5. Try a different USB port on the computer.
      6. Disconnect all other USB devices from the computer (except for the mouse and keyboard)--for troubleshooting purposes. If the issue is resolved, troubleshoot the USB device that's interfering with the computer's ability to connect to the Rubix 22.
      7. Be sure that you are connecting to a USB 2.0 port on your computer; or a USB 3.0 port with backwards compatibility. Check the USB 3.0 specifications of your computer to determine if there is complete support for USB backwards compatibility.
6. Try disconnecting the Rubix from the computer, running the uninstall program that came with the driver download, restarting the computer and then reinstalling:
   Rubix22 / Rubix24 / Rubix44 Driver for Windows
7. Install the latest version of Windows.

8. Did you install a device, install software or a plug-in, or make a change to the computer or software before the issue appeared? If so, it's possible that the change caused the connection issue.

9. Scan for viruses or trojans with any antivirus software installed.

10. Contact the computer manufacturer and see if you can get an updated USB driver/controller installed--as a new version from the manufacturer may resolve USB issues with the computer being used.

11. Check Power Management Settings:
    a. Click on the Windows (or Start) icon on the bottom left of your screen.
    b. Select Control Panel. The Control Panel window will appear.
    c. On the top-right of the Control Panel window, set the “View by:” to “Small Icons”.
    d. Click on "Power Options."
    e. In "Choose or customize a power plan," select "High performance" or "Show additional plans."
    f. In the High performance area, click "Change plan settings."
    g. Click "Change advanced power settings."
    h. In the Advanced Settings, click the “+” symbol for "Hard Disk," and click the “+”symbol for "Turn off hard disk after" to open it.
    i. Click "Setting (Minutes)," and click the down arrow to change the setting to "Never."
    j. Click [OK] to close the Power Options window.
    k. Close the "Edit Plan Settings" screen.

12. Check Performance Options setting:
    a. Open "Control Panel," click "System and Security " or "System and Maintenance," and then click "System." If the Control Panel is in the icon view or Classic View, then double-click the "System" icon
    b. At the left, click "Advanced system settings."
    c. If a dialog box regarding User Account Control appears, click [Yes] or [Continue]. If you are asked to enter the password of an Administrator account, log on to Windows as a user whose Account Type is Administrator, then perform the settings again.
    d. Click [Settings] of the Performance section, and then click the [Advanced] tab.
    e. Select "Background services," and click [OK].
    f. Click [OK] to close "System Properties."

13. Set all of the following sample rates to the same value:
    • The sample rate that when you go to the "Sound" control panel, go to the [Recording] tab, choose [Line Roland Rubix**], and click the [Properties] button is shown on the [Advanced] tab of the "Line Properties" dialog box that appears.
    • The sample rate that when you go to the "Sound" control panel, go to the [Playback] tab, choose [Speakers Roland Rubix**], and click the [Properties] button is shown on the [Advanced] tab of the "Speakers Properties" dialog box that appears.
    • The sample rate for the ASIO application (if you're using the ASIO application).
14. Test on a different computer (if available) to pin-point whether the issue is due to the Rubix itself or with the original computer being used.