GO:MIXER PRO X: Troubleshooting USB Connection Issues

The following article troubleshoots in the event that the GO:MIXER PRO X does not maintain a USB connection with the phone being used.

1. A common reason for connectivity issues is that the phone's USB or lightning port has accumulated dirt, lint or dust that is preventing the GO:MIXER PRO X from connecting. Check with the phone manufacturer for information regarding properly cleaning this port out--in order to make connectivity.
2. Be sure that a compatible phone or iPad is being used. The following are lists of compatible devices and the compatible operating systems (under "Smartphone Compatibility"):
   https://www.roland.com/global/support/by_product/gomixer_pro-x/support_documents/
   - Check that both the phone and the operating system on the phone are compatible.
3. Be sure that a compatible app is being used. Not all apps are warranted for full function with the GO:MIXER PRO X. Check the compatible app list on the bottom of one of the links in the "Smartphone Compatibility" section:
   https://www.roland.com/global/support/by_product/gomixer_pro-x/support_documents/
   Note: A compatible app needs to be open in order for the GO:MIXER PRO X to remain on.
4. Try restarting the phone or iPad.
5. Update the phone or iPad to its latest OS version.
6. Test with the camera app included with phone or iPad's operating system to determine if the issue is app specific.
7. iOS Devices
   
   1. If not using the included lightning to USB cable, be sure to us an Apple brand Lightning to USB Camera Adapter--or connection will not be possible:
   2. Be sure that the USB-A to micro-B cable cable connected to the camera adapter is not designed only for charging a device. Charge-only cables cannot transmit data.
   3. Test with a different standard USB-A to micro-B cable that's less than 1.5 feet.
8. Android Phones
   1. Be sure that the included USB cable is being used.
9. Power:
   1. Be sure that the phone is charged and not low on battery.
   2. If using batteries in the GO:MIXER PRO X, be sure that the batteries are new.
10. Disconnect the USB cable from both the GO:MIXER PRO X and the phone. Then reconnect both ends making sure that the USB cable is fully connected to both the GO:MIXER PRO X and the phone.
11. If available, test with a different compatible phone or iPad (using the link of one of the articles above as a reference).