NOTE: If the VS is stuck on “Now Loading” and will not boot up, the following article addresses this:
VS-2480: Stuck on “Now Loading” and Will Not Boot Up
If the VS recorder freezes up when operating the unit, won’t burn a CD properly or is not functioning properly, then the hard drive may be fragmented. Fragmentation is a naturally occurring process for a hard drive used with any computer or recording device. The only possible solution is formatting the hard drive. Formatting erases all data on the drive.
We recommend backing up all of your data and then formatting the hard drive to clear out this normal fragmentation. To avoid receiving errors and/or problems, format the hard drive every 3 months if the unit is being used constantly or every 6 months if the unit is being used only occasionally.
The following links will open articles that will guide you through the Song Backup, Plug-In Backup, Format, Plug-in Install and Recover procedures:
- SONG BACKUP
- PLUG-IN BACKUP
- DRIVE FORMAT - (This will erase the entire hard drive as well as effect plug-ins and resolve the fragmentation)
- PLUG-IN INSTALL
- SONG RECOVER
NOTES:
If the VS freezes up when attempting to backup, format or recover, then the fragmentation is preventing these operations. In this case, there are two remaining options:
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If you need to keep the songs on the hard drive, you may contact our Roland Customer Support department (323-890-3740) to arrange for "Data Recovery" service. Our service technicians can attempt to recover any data that is on your hard drive. Customer Support is available M-F 8:30am-5:00pm Pacific time.
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Format the hard drive by following the article found here:
VS-2480, VS-2480CD, VS-2480DVD: SYMPTOM: Stuck on “Now Loading”, Will Not Boot Up or Is Frozen
ADDITIONAL NOTE REGARDING THE VS-2480HD (NON CD OR DVD VERSION): An external CD or HDD drive is required in order to backup the VS-2480HD (with no internal CD or DVD drive). You may find information regarding external drives by clicking on the link below: