USB Audio/Video output is an easy to use solution for live streaming and video recording. It converts your Roland hardware into "one big webcam" that you can use with any software that supports USB video and audio.
There are no Roland drivers for this feature. Once you connect the USB cable, Windows and MacOS use their built-in system drivers to display the video and audio.
USB VIDEO ISSUES
In rare cases, you may experience the following:
- No USB video or audio
- Only USB audio
- USB Video freezes indefinitely
- The Roland is not on the list in your software
REASONS FOR ISSUES
Here are some potential causes, from most to least likely:
- Fade to Black is enabled on Roland
- HDCP is turned on in the Roland System menu
- USB streaming cable is not compatible
- USB-C adapter or USB hub is not compatible
- Conflict with additional USB video devices
- Webcam, capture, etc.
- Conflict with another USB accessory
- Hard drive, mouse, etc.
- Conflict with an external monitor
- Camera permissions are not enabled
- Conflict with other software that uses USB video
- Setting in streaming or recording software
- Computer OS version has a bug
- Computer USB drivers have a bug
- Computer GPU drivers have a bug
- Computer BIOS version has a bug
- Bug in streaming or recording software
- Roland USB port is physically damaged and needs repair
If the video briefly freezes and resumes, it is not USB related, the issue is your stream settings or upload speed.
- Run a speed test to see if your upload speed is fast enough. If your video stream's bit-rate is 4 Mbps, for example, your upload speed should average 10 Mbps or higher. More information in this guide.
Another unrelated issue is if your USB video image is pixelated with some software, like Zoom or Teams, you can quickly fix that using this guide:
UPDATE THE FIRMWARE
Before you begin troubleshooting, go to MENU > SYSTEM > VERSION, and confirm it is 1.15.
If not, update the firmware to the latest version:
ON AIR BUTTON
Make sure the OUTPUT FADE button is off, if it is on (lit red), Fade to Black is enabled.
TURN OFF HDCP
Set the following menu setting: MENU > SYSTEM > HDCP > OFF
- If HDCP is on, it disables the USB output.
- HDCP is typically used with copy-protected sources like DVD/Blu-Ray players.
- For example, you are switching between cameras and a Blu-Ray player, outputting to a projector.
CHECK THE HDMI OUTPUT
Connect the Roland's HDMI output to a TV to check if the signal is working normally.
The HDMI and USB outputs are processed separately, so if the HDMI works, it's a USB compatibility issue.
USE A RECOMMENDED USB CABLE
Try a different USB cable, as some SuperSpeed USB cables do not meet specifications.
Please use these guides for cable recommendations and specifications for your Roland product:
TRY A DIFFERENT COMPUTER
Try a different computer to confirm the Roland is working.
It's possible there is an issue with your computer's settings or drivers.
- The Roland uses your operating system's camera drivers, there are no drivers to download.
CONNECT STRAIGHT TO USB PORT
Bypass any USB hubs or extenders.
- Some USB hubs with power supplies may work.
If your computer only has USB-C ports, use a recommended cable that is Type B to Type C.
If you only have access to cables that are Type B to Type A, try a single-port USB Type A to Type C adapter.
- If using a Mac, try this adapter, do not use ones with multiple ports.
TRY A DIFFERENT USB PORT
- Try a different USB port group on the computer.
- Many computers power and control USB ports in pairs.
- Example: Try ports on the other side of the laptop.
- Some older computers have mixed USB 2 and USB 3 ports.
- Many computers power and control USB ports in pairs.
Disconnect all USB devices except for the Roland.
- External Hard Drives
- USB Hubs
- Software Dongles
Also disconnect any additional displays using Thunderbolt or USB-C, if possible.
- Try connecting with HDMI if possible.
Run your software to test the USB video signal.
Reconnect one device at a time until the issue happens again.
If you have an external mouse/keyboard, disconnect them after you start your test, and see if reconnecting them causes the issue.
RESTART THE COMPUTER
- Shut down your computer and Roland.
- Unplug all USB and Thunderbolt devices.
- Some computers cannot process more than 1 USB video device. Disconnect external USB webcams before reconnecting the Roland.
- Turn on your computer and Roland, and allow both to fully load.
- Connect the Roland directly to a USB port.
- Open your software and test again.
CHECK THE LABELED PORT SPEED
- With older computers, check if the USB port is labeled "SS", or Super Speed.
- Note: Many ports today are Super Speed, but not labeled.
- Note: Many (but not all) Super Speed cables and ports have blue plastic in the connectors.
RESET THE USB CONNECTION
Go to the following:
- V-02HD MK II: Menu > Video Output > USB Output > Connection Reset > [ENTER]
- V-160HD: Menu > Video Output > USB Output > Connection Reset > [ENTER]
- VC-100UHD: Menu > Processing > USB Streaming > Connection Reset > [ENTER]
- VR-1HD: Menu > Video Output > USB Stream > Connection Reset > [ENTER]
- VR-4HD: [USB Setup] button > Connection Reset (on LCD) > [PRESS]
- VR-50HD MK II: Menu > System (on LCD) > USB Streaming > Reset > [PRESS]
You can also disconnect the USB cable from the computer, wait 3 seconds, and then reconnect it.
CHECK THE USB SPEED/FORMAT
- Go to the following: MENU > VIDEO OUTPUT > USB OUT
- Next to OUTPUT STATUS, it should read USB 3.0 (SUPER SPEED).
- If the status is USB 2.0 (HIGH SPEED) or NO CONNECTION, select [ CONNECTION RESET ], and check the connection status again.
- If that does not resolve the status issue, there is likely an issue with the USB cable or computer's USB port, review the troubleshooting tips in the previous sections.
- Lowering the USB resolution and frame rate only helps with compatibility if using a USB 2.0 cable, which is not recommended, the video will be SD quality and the appear horizontally squeezed.
Check your Windows or Mac privacy settings to check if camera access is enabled for the software you want to use.
Disable camera access for any software that does not need or use it.
Check if any other camera, capture, conferencing, streaming, or recording software are open.
- For example, do not run FaceTime and VR Capture at the same time. It may work, but performance will be unpredictable.
Quit any software you do not need, even your web browser can consume a lot of resources.
- Also check your taskbar to see if any software are running there as well.
UPDATE THE COMPUTER
- Update MacOS to the latest version compatible with your hardware, if possible.
- There are no individual driver updates for the Mac itself.
Windows 10 and 11
- Get the latest Windows Updates.
- Windows 7 is no longer updated or recommended.
Update the drivers for your Display Adapters and USB Drivers.
- Only download driver updates from the manufacturer.
- The computer manufacturer may have an update tool to help with this.
- Update the USB Drivers for the USB Host Controller and Root Hub if necessary.
This section covers issues with recorded video files. If the recordings are freezing in the preview screen, use the above sections to troubleshoot.
If you have any issues with finished recordings using our Roland Live Recorder or Video Capture for VR software, try recording to your system drive, and not an external drive.
- If you record to external media, like a USB flash drive, format the drive between recordings .
- Also make sure the drive is fast enough for HD video recording, and connected to a Super Speed USB 3.0 port as well.