If you have signed up during the YOURS program promotional period (ended 12/31/2018), there are two keys awarded every twelve months of paid Ultimate membership.
If you have signed up during the Play 2 4 Life promotion (ended 12/31/2019), there were two keys awarded for that single year membership.
If you signed up for the Play 4 Life promotion (from 11/25/2020 - 12/31/2020) there is one key awarded with the purchase of a Pro Annual membership or two keys awarded with the purchase of an Ultimate Annual membership.
Otherwise, Lifetime Keys are available as single purchase licenses at any time.
For assistance with your account, please contact us https://www.rolandcloud.com/roland-account/contact-us